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IT Support Specialist

hace 1 semana

Xico, México Carter'S A tiempo completo

We are seeking an IT Support Specialist to join our team at Carter's, a leading North American apparel retailer for babies and young children.

Job Summary:

This is a home-based role that requires the ability to work independently and as part of a team to provide exceptional customer support. The successful candidate will have strong analytical skills, excellent communication skills, and a passion for resolving technical issues.

About Us:

Carter's is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Our company values include meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation.

Key Responsibilities:
  • Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines
  • Address any and all customer service issues promptly
  • Adhere to all productivity standards as communicated each week
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
  • Perform root cause analysis on tickets and obtain advanced troubleshooting skills
Requirements:
  • Demonstrated ability to learn customer support processes and techniques
  • Strong analytical skills
  • Possesses ability to methodically solve technical problems utilizing standard troubleshooting techniques
  • Competency in MS Office Suite
  • Customer service orientation and/or prior customer service training
  • French and English Proficiency
  • High School diploma
  • 1-2 years of IT Support Center experience preferred
Compensation:

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.