IT Support Specialist
hace 7 días
**Job Overview**
At Wipro Technologies, we are seeking an experienced IT support specialist to join our team. As a key member of our technical staff, you will be responsible for providing exceptional customer service and resolving complex technical issues.
**Estimated Salary Range:** $60,000 - $80,000 per year
**Key Responsibilities:
- Provide remote technical support to customers via phone, email, and chat platforms.
- Troubleshoot and resolve complex technical issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, and other applications.
- Document all call information and maintain accurate records.
- Work closely with supervisors to identify and escalate critical issues.
- Research required information using available resources and offer solutions to customers.
**Requirements:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in IT support or similar role.
- Excellent communication and interpersonal skills.
- Ability to empathize and handle irate customers effectively.
- Familiarity with troubleshooting base operating system issues and eagerness to learn new technologies.
**Benefits:
- Competitive salary range ($60,000 - $80,000 per year).
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- An equal opportunity employer committed to diversity and inclusion.
**Wipro Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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