IT Service Delivery Director

hace 3 días


Tijuana, Baja California, México Pagepersonnel A tiempo completo

At Pagepersonnel, we are seeking an exceptional IT Service Delivery Director to lead our IT Service Desk team in Tijuana. This global company specializes in medical technology, focusing on innovative, wearable devices designed to improve the quality of life for people managing chronic conditions.

Key Responsibilities:
  • Maintain day-to-day operation of the IT ServiceDesk in a fast-paced environment
  • Monitor and reassign tasks to balance workloads
  • Evaluate incidents and requests, escalating properly as necessary

The ideal candidate will possess excellent Windows and server support skills, with strong experience using and administering VMWare/Work Space One or Microsoft Intune. ITIL v3/v4 Certification is highly desirable, as is ServiceNow Certification.

This role offers a competitive salary and comprehensive benefits package, including family major medical, dental, and life insurance, 20 days Christmas bonus, vacation bonus, food vouchers, savings fund, certifications, education bonuses, and work-from-home flexibility.

A bachelor's degree or higher, or directly relevant military service assignments, is required. The successful candidate will have a minimum of 5 years' experience in IT Desktop Support/Help desk roles and possess strong coaching and supervising skills, as well as the ability to manage workloads for others.



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