Customer Service Director for 3PL Operations

hace 2 meses


Tijuana, Baja California, México Integrated 3Pl A tiempo completo

Estimate Salary: $65,000 - $80,000 per year

Integrated 3Pl is seeking a skilled Customer Service Director to lead our 3PL operations in the San Diego Metropolitan Area or Tijuana Baja California area. As a key member of our team, you will be responsible for overseeing daily customer support and operational tasks.

**Key Responsibilities:**

  • Resolve customer service tickets efficiently
  • Collaborate with cross-functional teams to enhance the customer experience
  • Maintain high customer satisfaction levels and effective communication

**Required Skills and Qualifications:**

  • Experience in customer service and customer experience enhancement
  • Strong communication and interpersonal skills
  • Ability to prioritize tasks and multitask effectively
  • Attention to detail and problem-solving skills
  • Familiarity with CRM systems and WMS systems

**Benefits:**

  • Bonuses for attendance and punctuality

**Work Environment:**

The ideal candidate will have a strong background in logistics, e-commerce, or supply chain management. You will work in both office and on-the-floor environments, with flexibility to collaborate with various departments within the group as required.

We are looking for a resident of Tijuana Baja California who can provide fluent English language support (90-95%). This is a full-time position with a diurnal schedule.



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