Customer Service Professional
hace 3 semanas
At McCormick & Company, Inc., we're always looking for talented individuals to join our team.
Job Title:
Customer Service Analyst
Job Summary:
We are seeking a highly skilled Customer Service Analyst to join our team in Mexico City. As a Customer Service Analyst, you will be responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams, and external business partners.
Key Responsibilities:
- Receives, enters, and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints.
- Analyzes customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Customer Service Managers on order status, issues, or outlook.
- Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
- Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
- Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
- Utilize analytical tools, systems, and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.
What We Offer:
We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products). We offer competitive compensation, career growth opportunities, flexibility and support for diverse life stages and choices, wellbeing programs including physical, mental, and financial wellness, and more.
Equal Employment Opportunity:
Mccormick & Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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