Service Operations Specialist

hace 4 semanas


Xico, México Sita Switzerland Sarl A tiempo completo

About SITA

SITA is a leading provider of technology and communication solutions to the air transport industry. Our innovative solutions enable airlines, airports, and other transportation companies to operate efficiently and effectively.

About the Role

We are seeking a highly skilled Service Operations Specialist to join our team in Switzerland. As a Service Operations Specialist, you will play a critical role in delivering top-quality technical service operations to our customers.

Key Responsibilities

  • Customer Support: Provide technical support to internal and external customers based on contracts and service level agreements (SLAs).
  • System Maintenance: Ensure the proper functioning and maintenance of systems and products under SITA's contracts.
  • Single Point of Contact (SPOC): Act as the SPOC for customers, coordinating with resolver groups and Service Desks to maintain high service levels.
  • Incident and Problem Management: Manage and resolve incidents and problems, coordinating with resolver groups for quick resolution.
  • Escalation and Restoral: Ensure shortest restoral times by escalating issues to specialized resolver groups per SLAs.
  • Equipment Replacement: Oversee faulty equipment replacement and manage timely replenishment of spares.
  • Team Guidance: Provide guidance and direct management to ensure high standards within the Service Operations team.
  • Proactive Problem Detection: Detect and diagnose service and infrastructure problems, taking ownership of service requests.
  • Adherence to Guidelines: Follow installation guidelines and industry best practices to deliver quality service.
  • Maintenance and Reporting: Perform preventive maintenance, manage local suppliers, document lessons learned, and known errors for service improvement.

Requirements

  • Strong technical skills and experience in service operations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.


  • Xico, México Damco Spain Sl A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Operations Specialist to join our team at Damco Spain Sl. As a key member of our IT department, you will be responsible for providing exceptional support to our employees and customers, ensuring seamless technology operations and minimizing disruptions.Key ResponsibilitiesProvide first-line technical...


  • Xico, México Citigroup Inc. A tiempo completo

    Operations Support SpecialistThe Operations Support Specialist plays a vital role in ensuring the smooth operation of Citigroup's business processes. This entry-level position is responsible for providing day-to-day operations support, including record maintenance, account management, and imaging. The successful candidate will serve as a liaison between...

  • Operations Specialist

    hace 4 semanas


    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De... A tiempo completo

    About Servicios Comerciales Amazon Mexico S. De R.L. De...Job Title: Operations SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Operations Specialist to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De... Our ideal candidate will have a passion for customer experience and a strong analytical mindset. As an...


  • Xico, México Simcorp A tiempo completo

    About the Role:SimCorp is seeking a highly skilled Trade Operations Specialist to join our Middle Office Operations team. As a Trade Operations Specialist, you will be responsible for managing the full trade lifecycle, including transaction data receipt, trade lifecycle management, event lifecycle management, and reconciliation.Key Responsibilities:Manage...


  • Xico, México Oxio A tiempo completo

    About OxioOxio is a pioneering telecom-as-a-service (TaaS) platform that democratizes telecom and makes it easily accessible for brands and enterprises to own and operate proprietary mobile networks tailored to their customers' needs.Job DescriptionWe're seeking a highly skilled Technical Service Operations Specialist to join our growing Services team. This...


  • Xico, México Wetravel Inc. A tiempo completo

    {"title": "Payment Operations Specialist", "description": "Job SummaryWe are seeking a highly skilled Payment Operations Specialist to join our team at WeTravel Inc. As a key member of our operations team, you will play a critical role in safeguarding the integrity of our payment processes.Key ResponsibilitiesManage the screening process for incoming and...


  • Xico, México Citi A tiempo completo

    Operations Support Specialist Job DescriptionThe Operations Support Specialist is an entry-level position responsible for providing day-to-day operations support services. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.Key Responsibilities:Document processes in an accurate and...


  • Xico, México Citi A tiempo completo

    Operations Support Specialist 3 Job DescriptionThe Operations Support Specialist 3 is an entry-level position responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.Key...


  • Xico, México Citi A tiempo completo

    Operations Support Specialist Job DescriptionThe Operations Support Specialist 3 is an entry-level position within Citi's operations team, responsible for providing day-to-day support services. This role involves record maintenance, storage and retrieval, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.Key...


  • Xico, México Citi A tiempo completo

    Operations Support Specialist 3The Operations Support Specialist 3 is an entry-level position responsible for providing day-to-day operations support services. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.Key Responsibilities:Document processes in an accurate and detailed manner...


  • Xico, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly motivated and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing day-to-day operations support to our clients and internal stakeholders.Key ResponsibilitiesProvide operations support services, including record/documentation...


  • Xico, México Epson America, Inc A tiempo completo

    **Key Responsibilities:**As a Service Center Specialist at Epson America, Inc., you will be responsible for ensuring the effective operation of Authorized Service Centers. This includes evaluating and analyzing statistical data to identify areas for improvement and implementing changes to optimize service delivery.**Collaboration and Communication:**You will...


  • Xico, México Oxio A tiempo completo

    About OxioOxio is a pioneering telecom-as-a-service (TaaS) platform that democratizes telecom and makes it easily accessible for brands and enterprises to own and operate proprietary mobile networks tailored to their customers' needs.Job DescriptionWe're seeking a highly skilled Technical Service Operations Specialist to join our growing Services team. This...


  • Xico, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for analyzing, developing, and monitoring automation to eliminate manual processes, reduce time in reconciliations, increase accuracy, and ensure operations efficiency.Key ResponsibilitiesDesign and improve...


  • Xico, México Citi A tiempo completo

    Job Summary:The Operations Support Specialist is an entry-level position responsible for providing day-to-day operations support services to the Operations - Core Team at Citi. This role involves maintaining accurate and detailed records, storing and retrieving records, and performing account maintenance tasks. The Operations Support Specialist will also...


  • Xico, México Citi A tiempo completo

    Job Summary:The Operations Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations...


  • Xico, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly motivated and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing day-to-day operations support to our customers and internal stakeholders.Key ResponsibilitiesProvide operations support services, including record/documentation...


  • Xico, México Sgs A tiempo completo

    Job SummaryWe are seeking a highly skilled Billing Operations Specialist to join our team at Sgs. As a key member of our finance department, you will be responsible for ensuring the accuracy and efficiency of our billing processes.Key ResponsibilitiesValidate and resolve discrepancies on invoices, utilizing critical thinking and problem-solving skills to...


  • Xico, México Ntt Data, Inc. A tiempo completo

    About the RoleWe are seeking an experienced Administrative Operations Specialist to join our team in CDMX, Mexico. As a key member of our IT service delivery team, you will be responsible for overseeing and facilitating ITIL-based service support and technical account management.Key ResponsibilitiesManage and oversee service delivery processes, including...


  • Xico, México Citi A tiempo completo

    Operations Support Specialist 3 Job DescriptionThe Operations Support Specialist 3 is an entry-level position within Citi's operations team, responsible for providing day-to-day support services. This role involves record maintenance, storage and retrieval, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.Key...