Technical Service Operations Specialist

hace 4 semanas

Xico, México Oxio A tiempo completo
About Oxio

Oxio is a pioneering telecom-as-a-service (TaaS) platform that democratizes telecom and makes it easily accessible for brands and enterprises to own and operate proprietary mobile networks tailored to their customers' needs.

Job Description

We're seeking a highly skilled Technical Service Operations Specialist to join our growing Services team. This role will be hands-on, requiring collaboration with internal teams (telecom, core engineering, R&D), product, and Level 1 customer support escalation groups to monitor, troubleshoot, and escalate real-time network, API, or infrastructure issues affecting our customers.

Key Responsibilities:
  • Manage routine operations processes in the Network Operations Center (NOC), interacting with Customer Support, Telecom, Engineering, and R&D teams.
  • Provide Level 2 technical support by troubleshooting and resolving incidents escalated from Level 1.
  • Manage and follow up on NOC tickets, communicate estimated resolution times, and ensure timely resolution and closure.
  • Update business metrics related to NOC performance, incident management, and resolutions.
  • Oversee scheduled maintenance windows, ensuring updates are captured and communicated effectively.
  • Maintain and enforce the on-call rotation schedule, ensuring adequate coverage for incident response.
  • Coordinate and prepare comprehensive Root Cause Analysis and Post-Mortem reports.
  • Lead incident reviews to identify areas for improvement and ensure continuous learning.
  • Drive long-term solutions to identified problems, leveraging expertise and team collaboration.
Requirements:
  • At least 3 years of experience in L1/L2 telecom support or Network Operations Center (NOC) within a Tier-1 or 2 operator environment.
  • Strong written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.
  • Self-starter with a curious, well-organized, detail-oriented approach, capable of managing multiple ad-hoc tasks simultaneously.
  • Problem and impact-focused, with an ownership attitude, ensuring tasks are completed and communicated effectively and efficiently.
  • Ability to work well independently and within a team, with the ability to influence cross-functional partners.
  • Solid understanding of Mobile Networks (2G/3G/4G/5G) and fundamental networking concepts.
  • Basic understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
  • Basic understanding of HTTP and REST APIs.
  • Experience with ITSM tools like ServiceNow or Atlassian is highly desirable.
  • Proficiency in English, with native or fluent Spanish being essential.

  • Service Operations Specialist

    hace 4 semanas

    Xico, México Sita Switzerland Sarl A tiempo completo

    About SITASITA is a leading provider of technology and communication solutions to the air transport industry. Our innovative solutions enable airlines, airports, and other transportation companies to operate efficiently and effectively.About the RoleWe are seeking a highly skilled Service Operations Specialist to join our team in Switzerland. As a Service...

  • Service Desk Operations Specialist

    hace 4 semanas

    Xico, México Damco Spain Sl A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Operations Specialist to join our team at Damco Spain Sl. As a key member of our IT department, you will be responsible for providing exceptional support to our employees and customers, ensuring seamless technology operations and minimizing disruptions.Key ResponsibilitiesProvide first-line technical...

  • Technical Service Operations Specialist

    hace 1 mes

    Xico, México Oxio A tiempo completo

    About OxioOxio is a pioneering telecom-as-a-service (TaaS) platform that democratizes telecom and makes it easily accessible for brands and enterprises to own and operate proprietary mobile networks tailored to their customers' needs.Job DescriptionWe're seeking a highly skilled Technical Service Operations Specialist to join our growing Services team. This...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Gbg A tiempo completo

    About GBGGBG is a leading expert in global identity and location, providing intelligence to businesses to make informed decisions about their customers.Our MissionWe empower businesses to reach and trust their customers by providing unique insight into locations and identities.Why Work with UsWe offer a dynamic and challenging work environment, where you can...

  • Technical Service Operations Manager

    hace 4 semanas

    Xico, México Humaniq Headhunters A tiempo completo

    **Job Summary**Humaniq Headhunters is seeking a highly skilled Technical Service Operations Manager to join our team. As a key member of our organization, you will be responsible for providing financial data, reports, and KPIs to enable the Head of Service AMN to steer the technical customer service department of AMN (US, MX, CA).**Key...

  • Operations Support Specialist

    hace 4 semanas

    Xico, México Citigroup Inc. A tiempo completo

    Operations Support SpecialistThe Operations Support Specialist plays a vital role in ensuring the smooth operation of Citigroup's business processes. This entry-level position is responsible for providing day-to-day operations support, including record maintenance, account management, and imaging. The successful candidate will serve as a liaison between...

  • Service Center Operations Specialist

    hace 4 semanas

    Xico, México Epson America, Inc A tiempo completo

    **Key Responsibilities:**As a Service Center Specialist at Epson America, Inc., you will be responsible for ensuring the effective operation of Authorized Service Centers. This includes evaluating and analyzing statistical data to identify areas for improvement and implementing changes to optimize service delivery.**Collaboration and Communication:**You will...

  • Sales Operations Specialist

    hace 4 semanas

    Xico, México Gtn Technical Staffing A tiempo completo

    {"h1": "Inside Sales Specialist", "p": "At Gtn Technical Staffing, we are seeking a highly skilled Inside Sales Specialist to join our Sales Operations team. As a key member of our team, you will be responsible for leading Inside Sales responsibilities, dealing with day-to-day business activities, and handling customer requests in the AMER-LATAM region.Key...

  • Service Engineer

    hace 4 semanas

    Xico, México Abb A tiempo completo

    About the RoleA challenging opportunity has arisen for a skilled Service Engineer to join our team at ABB. As a key member of our global team, you will play a vital role in delivering high-quality service and support to our customers.Key ResponsibilitiesExecute service work with low to medium complexity, adhering to work instructions and ABB standard...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Samsara A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our frontline support team at Samsara. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers over the phone and chat. Your work will be fast-paced and independent in nature, requiring you to manage yourself effectively...

  • Service Desk Technical Support Specialist

    hace 4 semanas

    Xico, México Manpower S.A. De C.V A tiempo completo

    Job SummaryWe are seeking an experienced Technical Support Professional to join our team at Manpower S.A. De C.V. as a Service Desk Technical Support Specialist. This role will be responsible for providing technical support and assistance to our clients in a fast-paced, dynamic environment.Key ResponsibilitiesProvide technical support and assistance to...

  • Administrative Operations Specialist

    hace 4 semanas

    Xico, México Ntt Data, Inc. A tiempo completo

    About the RoleWe are seeking an experienced Administrative Operations Specialist to join our team in CDMX, Mexico. As a key member of our IT service delivery team, you will be responsible for overseeing and facilitating ITIL-based service support and technical account management.Key ResponsibilitiesManage and oversee service delivery processes, including...

  • IT Governance Specialist

    hace 4 semanas

    Xico, México Nuvit Service A tiempo completo

    About Nuvit ServiceNuvit Service is a leading provider of Human Resources solutions, dedicated to delivering exceptional services to our clients. Our expertise spans Socioeconomic Studies, Psychometric Testing, Payroll Outsourcing, and more.Job SummaryWe are seeking an experienced IT Governance Specialist to join our team. As an End User Governance Analyst,...

  • Cybersecurity Specialist

    hace 4 semanas

    Xico, México Nuvit Service A tiempo completo

    About Nuvit ServiceNuvit Service is a leading provider of human resources solutions, dedicated to delivering exceptional services to our clients. Our team of experts is committed to helping businesses like yours succeed in today's fast-paced market.Job SummaryWe are seeking a highly skilled Cybersecurity Specialist to join our team. As a key member of our...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De... A tiempo completo

    About the RoleAudible is seeking a highly motivated and detail-oriented Technical Support Specialist to join our growing team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Xfusion Digitech De Mexico S.A. De C.V. A tiempo completo

    **Job Summary**Xfusion Digitech De Mexico S.A. De C.V. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring the highest level of service availability and performance for our clients.**Key Responsibilities:**Monitor and troubleshoot technical issues to ensure maximum...

  • Service Delivery Specialist

    hace 4 semanas

    Xico, México Epson America, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Epson America, Inc. As a key member of our service delivery team, you will be responsible for collaborating with various stakeholders to ensure seamless service operations.Key Responsibilities:Collaborate with Service Coordinators, Authorized Service Centers, End Users,...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Tech Mahindra A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via chat.Key ResponsibilitiesProvide technical support and customer service via chat to clientsRespond to customer...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Mastercard A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Mastercard. As a Technical Support Specialist, you will be responsible for providing exceptional service support to businesses and enterprises that have product and service agreements with Mastercard.Key ResponsibilitiesProvide technical support to businesses and...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Fis Global A tiempo completo

    Job SummaryFIS Global is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers and users of our products.Key ResponsibilitiesRespond to complex technical issues and provide timely and effective solutions.Collaborate with design engineering...