Senior User Research Operations Manager

hace 1 mes


Ciudad de México, Ciudad de México Norwest Venture Partners A tiempo completo

About this role

The Senior Research Operations Manager will be responsible for building and maintaining processes around high-priority initiatives that enable the research team to scale and have more impact across the company.

This role will partner strategically with the Head of Research, IC researchers, and stakeholders in marketing, product, design, and other teams to develop an effective ecosystem of research tools.

The ideal candidate will have 3+ years of relevant program or project management experience, with a track record of operating independently, embracing ambiguity, and delivering results in a highly organized manner.

Key responsibilities

  • Be the go-to person for recruiting participants for user research at Udemy.
  • Manage the recruitment process of research participants for research studies happening at Udemy, consumer homes, and offices, or other places consumers might enjoy interacting with Udemy.
  • Continually improve and perfect our recruiting efforts to get the best participants possible for research.
  • Manage a calendar and intake process for user research studies happening across Udemy.
  • Ensure participants are taken care of while they are with us.
  • Coordinate with research, design, and product team members to make sure research studies progress smoothly.
  • Liaison with our Legal and Privacy teams to ensure our recruiting process is compliant.
  • Manage the relationship with our recruitment vendors to ensure a smooth process for us as well as for the people that are recruited for research.
  • Manage the relationship with our remote research and design tool vendors.
  • Manage access to our research tools, consumer access, employee panel, and large insider community.
  • Maintain our Udemy research wiki and create an easily accessible research repository.
  • Be a strong and vocal advocate for human-centeredness.


  • Ciudad de México, Ciudad de México Zillow Group Inc. A tiempo completo

    We are seeking a seasoned Senior Research Operations Program Manager to join our Zillow Group Inc. team in Mexico City, Mexico. This is a remote position that requires occasional in-office events and up to 4-6 weeks of travel per year.About the Role: As a Senior Research Operations Program Manager, you will develop and lead researcher enablement programs,...


  • Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

    About the RoleThe Senior Research Operations Program Manager will play a critical role in driving impact, scale, and efficiencies within the Research & Insights team at ZMEX Zillow Mexico, S. de R.L. de C.V.As a key member of the team, you will partner with research, design, content strategy, product management, marketing, engineering, and data science to...


  • Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Nasdaq is seeking a seasoned UX researcher to drive the user experience and design direction of Nasdaq.com. This role involves leading user research and client listening to inform product decisions and drive business objectives.The ideal candidate will have a strong background in UX research, excellent communication skills, and the ability to work...


  • Ciudad de México, Ciudad de México CI&T Software S.A. A tiempo completo

    About CI&T Software S.A.We are a tech transformation specialist company, driven by our mission to help large companies navigate changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands.Our goal is...


  • Ciudad de México, Ciudad de México Stripe A tiempo completo

    About the RoleStripe is a financial infrastructure platform for businesses, and we're looking for a Senior Support Operations Manager to help us deliver exceptional user experiences.This role is part of our Stripe Delivery Center (SDC) strategy, which aims to provide operational leverage and expand our portfolio of capabilities to support external users and...


  • Ciudad de México, Ciudad de México YouGov A tiempo completo

    About the Opportunity:We are seeking a Senior Research Executive to join our Data Services team in Mexico, overseeing Omnibus and Field & Tab projects for U.S. clients.This role offers exposure to the entire research process, from designing surveys to delivering actionable insights.You will work closely with clients, ensuring high-quality deliverables, and...


  • Ecatepec de Morelos, México Buscojobs México A tiempo completo

    Job DescriptionWe are seeking a Senior Research Operations Program Manager to join our team in Mexico. This role will be responsible for developing and implementing researcher enablement programs, helping the team do their best work through impact, scale, and efficiencies.About the RoleThis Senior Research Operations Program Manager will work closely with...


  • Ciudad de México, Ciudad de México Tiktok A tiempo completo

    At TikTok, we are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace.The Senior Regional Operations Manager will lead a regional program team to boost contact center training, quality, and knowledge...


  • Ciudad de México, Ciudad de México Wipro A tiempo completo

    User Experience LeadAt Wipro, we're committed to creating exceptional experiences for our customers and stakeholders. This role offers a unique opportunity to join our team as a Senior User Experience Strategist.About the RoleWe're looking for an experienced UX professional to lead our design efforts and create engaging user experiences that balance business...


  • Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

    About the Job We are looking for a highly skilled Research Operations Program Manager to join our team at ZMEX Zillow Mexico, S. de R.L. de C.V. as a Business Efficiency Expert. This role will play a critical part in driving systemic collaboration improvements across the organization. In this position, you will partner with cross-functional teams to identify...


  • Ciudad de México, Ciudad de México Zillow Group Inc. A tiempo completo

    At Zillow Group Inc., we are committed to fostering an inclusive, innovative environment with the best employees. As a Research Operations Program Manager, you will play a vital role in driving systemic collaboration improvements at scale.About the RoleThis position is responsible for developing and implementing researcher enablement programs that help...


  • Ciudad de México, Ciudad de México Auberge Resorts, LLC A tiempo completo

    Job OverviewAuberge Resorts, LLC is seeking an experienced Senior Engineering Operations Manager to lead our engineering team and oversee all aspects of the engineering and maintenance operations for Susurros del Corazón.


  • Ciudad de México, Ciudad de México Western Digital A tiempo completo

    Unlock the Potential of Data at Western DigitalWe are seeking a highly skilled and experienced Senior Consumer Experience Research Lead to play a pivotal role in shaping the user experience of our products and services.As a key member of our User Experience Research team, you will drive world-class consumer research initiatives, enabling our cross-functional...

  • UX Research Lead

    hace 4 semanas


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the OpportunityIn this role as a Sr UX Researcher, you will lead foundational research activities that explore problem spaces, frame problems to be solved, and gather evidence to define next steps.Develop user-centered research approaches to solve business needs and guide the UX process.Create data-informed job maps, customer outcomes, and user...


  • Ciudad de México, Ciudad de México Abdul Latif Jameel Poverty Action Lab A tiempo completo

    OverviewThe Abdul Latif Jameel Poverty Action Lab (J-PAL) seeks a Senior Research Manager to lead high-level research relationships and manage field-based research projects in developing countries.Job SummaryWe are looking for a highly skilled and experienced research professional to join our team as a Senior Research Manager. In this role, you will be...


  • Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

    About Zillow MexicoZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter.We're the most-visited real estate website in the United States and help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.Millions of...


  • Ciudad de México, Ciudad de México Hyatt Place Los Cabos A tiempo completo

    OverviewWe are seeking a highly skilled Senior Financial Operations Manager to join our team at Hyatt Place Los Cabos. This is an excellent opportunity for a finance professional looking to take on a challenging role with a dynamic and growing organization.


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Maersk. This role is ideal for a results-driven individual who can effectively lead smaller sub-teams and drive business growth.Job SummaryThe successful candidate will be responsible for overseeing daily operations, focusing on specific process areas or...


  • Ciudad de México, Ciudad de México DiDi Global A tiempo completo

    About the RoleWe are seeking a highly skilled Senior CX Operations Manager to join our team at DiDi Global Inc. This is a unique opportunity to drive customer experience strategy and service flows, aligning with our company's vision of creating better life experiences and greater social value.


  • Ciudad de México, Ciudad de México M3 Global Research A tiempo completo

    Job Summary: We are seeking a skilled Quantitative Project Manager to join our Market Research team at M3 Global Research. As a Quantitative Project Manager, you will be responsible for managing all aspects of quantitative market research projects, including client management, partner coordination, and data collection. This is a great opportunity for someone...