Senior User Research Operations Manager

hace 2 días

Ciudad de México, Ciudad de México Norwest Venture Partners A tiempo completo

About this role

The Senior Research Operations Manager will be responsible for building and maintaining processes around high-priority initiatives that enable the research team to scale and have more impact across the company.

This role will partner strategically with the Head of Research, IC researchers, and stakeholders in marketing, product, design, and other teams to develop an effective ecosystem of research tools.

The ideal candidate will have 3+ years of relevant program or project management experience, with a track record of operating independently, embracing ambiguity, and delivering results in a highly organized manner.

Key responsibilities

  • Be the go-to person for recruiting participants for user research at Udemy.
  • Manage the recruitment process of research participants for research studies happening at Udemy, consumer homes, and offices, or other places consumers might enjoy interacting with Udemy.
  • Continually improve and perfect our recruiting efforts to get the best participants possible for research.
  • Manage a calendar and intake process for user research studies happening across Udemy.
  • Ensure participants are taken care of while they are with us.
  • Coordinate with research, design, and product team members to make sure research studies progress smoothly.
  • Liaison with our Legal and Privacy teams to ensure our recruiting process is compliant.
  • Manage the relationship with our recruitment vendors to ensure a smooth process for us as well as for the people that are recruited for research.
  • Manage the relationship with our remote research and design tool vendors.
  • Manage access to our research tools, consumer access, employee panel, and large insider community.
  • Maintain our Udemy research wiki and create an easily accessible research repository.
  • Be a strong and vocal advocate for human-centeredness.

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