Cloud Support Expert
hace 1 semana
We are seeking a skilled Cloud Support Expert to join our team in Mexico City. As a key member of our support squad, you will be responsible for providing top-notch technical assistance to our customers, ensuring they get the most out of our cloud-based platform.
Job Description- Provide expert-level technical support to customers via chat, email, and phone, resolving issues efficiently and effectively.
- Stay up-to-date with the latest features and advancements in our platform, enabling you to provide informed solutions to customer queries.
- Collaborate with our Tier 2 and Escalation Management teams to address complex cases, demonstrating your problem-solving skills and attention to detail.
- Contribute to the development of our knowledge base, sharing your expertise with colleagues and helping to improve our customer-facing information.
- 1-2 years of experience in a B2B customer-facing technical support or help desk role, preferably with SaaS/Cloud-based applications.
- Familiarity with ticketing systems (Zendesk/Service Cloud/etc), JIRA, BigQuery, Google App Engine, and other relevant tools.
- Strong technical background, with a solid understanding of IT and SaaS technologies, including Google Workspace, Okta, Office 365, and their integrations.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly and effectively.
- Able to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
- An estimated salary of $80,000 - $100,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, vision insurance, dental insurance, life insurance, and dedicated mental health resources.
- Flexible working arrangements, with up to 2 days per week working from home.
- Generous PTO policy and paid mental health days.
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