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Rel Sales Operational Specialist

hace 2 meses

Xico, México Lenovo A tiempo completo

About Lenovo

We are a global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Our bold vision is to deliver smarter technology for all, and we're building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

Job Description

We're looking for an experienced Sales Operations Specialist to join our team. As a key member of our sales operations team, you will be responsible for improving the efficiency and effectiveness of our sales processes.

Key Responsibilities

  • Improve interlocks between Operations and GSC, GL, AR, Credit, and other segments
  • Enhance the usage of LPOS for Consumer / retail / BPs (+90% order loads thru LPOS)
  • Streamline retail order processing process
  • Enable / Support / Train country teams on the D365 dashboards, Commercial Forecast module, pipeline update maintenance, etc.
  • Be a solution provider pillar to our customers driving sales transformation process (more solution selling support than HW selling)
  • Demonstrate We Are Lenovo priorities and excellent personal brand
  • Deliver strategic approach; data accuracy; detailed planning
  • Analyze, plan, and take actions regarding penalties charged by customers for the different defaults attributable to Sales Ops area in order to reduce expenses
  • Improve the reporting system that allows the constant availability of up-to-date and accurate information, giving visibility to Sales area about orders
  • Improve SLA for E2E processing in order not to exceed 24 hours from the entry of the PO until the confirmation of the SO through an automatized process to be developed together with OE Team
  • Support to wholesalers, final customers, and account managers
  • Reports generation
  • Operational strategies
  • Operational execution
  • Customer communication
  • Teamwork with other areas

Requirements

  • Experience in sales support to wholesalers and internal account managers
  • Analytical and proactive
  • Advanced knowledge in Excel & SAP
  • Customer focused
  • International commerce experience, intcoterms, NOMs, etc.

We are an equal opportunity employer