Guest Service Supervisor

hace 4 semanas


Xico, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International, Inc. As a Guest Service Supervisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient guest experience, and leading a team of front desk staff.

Key Responsibilities
  • Process guest check-ins, verifying guest identity and form of payment, and assigning rooms.
  • Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
  • Ensure rates match market codes and document exceptions.
  • Secure payment prior to issuing room key and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
  • Supply guests with directions and property information and accommodate guest requests.
  • Process all payment types, vouchers, paid-outs, and charges and balance and drop receipts.
  • Count and secure bank at beginning and end of shift and obtain manual authorizations.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of hotel operations and front desk procedures.
What We Offer

As a Guest Service Supervisor at Marriott International, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and leading a team of front desk staff. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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