IT Enterprise Solutions Expert
hace 4 horas
We are seeking an IT Enterprise Solutions Expert to join our team in Monterrey. This role is responsible for ensuring stable support operations and service delivery of the Global Enterprise Solutions systems within a DevOps environment.
Key Responsibilities- Lead day-to-day (BAU) service operations for Global Enterprise applications in the Americas region, including incident management, system monitoring, and continuous improvement.
- Work closely with global service lines and regional SLMs on operational issues and customer concerns.
- Ensure alignment to agreed BAT global Target Operating Model (TOM) processes and standardised ITIL IT Service Management processes.
- Degree educated or equivalent experience, with 6-8 years' post graduate experience in managing sophisticated IT Services environments.
- Experience in SAP ERP systems (FICO, cFIN, MM/WM, BASIS) covering functional or technical aspects.
- Knowledge of standard process IT Service Management best practice (ITIL), including Incident Management and Problem Management.
- A market-leading annual performance bonus.
- A range of benefits including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan.
- Access to online learning platforms and personalized growth programs to nurture leadership skills.
$120,000 - $180,000 per annum, depending on experience.
About UsThe British American Tobacco Group is a leading international tobacco company with a rich history of innovation and collaboration. We believe in fostering an inclusive and supportive work environment where every individual can thrive.
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