Enterprise Solutions Specialist

hace 1 mes


Monterrey, Nuevo León, México British American Tobacco A tiempo completo
About British American Tobacco

British American Tobacco is a multinational company that operates in the tobacco industry. We are committed to reducing the health impact of our products and creating a sustainable future.

Job Description

We are seeking an experienced IT Enterprise Solutions Specialist to join our team in Monterrey. As a key member of our service operations, you will work closely with global service lines and regional SLMs to ensure alignment with our Target Operating Model (TOM) processes.

Key Responsibilities
  • Ensure effective evaluation of business risks and issues related to operational incidents.
  • Implement appropriate risk management processes and take timely actions.
  • Partner engagement & management across various levels within the organization and with service providers.
Requirements

To be successful in this role, you should have:

  • Degree educated or equivalent experience, with 6-8 years' post graduate experience including the management of sophisticated IT Services environment.
  • Experience in SAP ERP systems (FICO, cFIN, MM/WM, BASIS) covering functional or technical.
  • Knowledge of standard process IT Service Management best practice (ITIL) including Incident Management and Problem Management.
  • Vendor and service management experience - Able to work independently and drive outcomes through suppliers to deliver against agreed SLAs.
Benefits

We offer a competitive salary range of $80,000 - $120,000 per year, as well as a comprehensive benefits package including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan.

Career Development

Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together.



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