Enterprise Solutions Specialist
hace 1 mes
British American Tobacco is a multinational company that operates in the tobacco industry. We are committed to reducing the health impact of our products and creating a sustainable future.
Job DescriptionWe are seeking an experienced IT Enterprise Solutions Specialist to join our team in Monterrey. As a key member of our service operations, you will work closely with global service lines and regional SLMs to ensure alignment with our Target Operating Model (TOM) processes.
Key Responsibilities- Ensure effective evaluation of business risks and issues related to operational incidents.
- Implement appropriate risk management processes and take timely actions.
- Partner engagement & management across various levels within the organization and with service providers.
To be successful in this role, you should have:
- Degree educated or equivalent experience, with 6-8 years' post graduate experience including the management of sophisticated IT Services environment.
- Experience in SAP ERP systems (FICO, cFIN, MM/WM, BASIS) covering functional or technical.
- Knowledge of standard process IT Service Management best practice (ITIL) including Incident Management and Problem Management.
- Vendor and service management experience - Able to work independently and drive outcomes through suppliers to deliver against agreed SLAs.
We offer a competitive salary range of $80,000 - $120,000 per year, as well as a comprehensive benefits package including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan.
Career DevelopmentYour journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together.
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