Technical Marketing Business Process Engineer
hace 1 día
Job Summary
We are seeking a highly skilled Process Engineer for Technical Marketing to join our team at Infineon Technologies Ag. As a key member of our organization, you will play a critical role in driving the success of our business by developing and implementing effective technical marketing processes.
Key Responsibilities
- Technical Interface Function: Serve as the primary technical interface between our organization and customers, providing expert guidance and support to ensure successful product adoption and integration.
- Customer Problem-Solving: Collaborate with customers to identify and resolve technical issues related to our products, providing timely and effective solutions to drive customer satisfaction and loyalty.
- Qualification Process Support: Assist customers in their qualification processes, ensuring seamless integration of our products into their applications and workflows.
- Feedback and Improvement: Gather and consolidate customer feedback on product performance and limitations, identifying areas for improvement and implementing changes to enhance product quality and customer satisfaction.
- Opportunity Generation: Develop and implement strategies to generate new business opportunities, including identifying and pursuing new markets, customers, and applications for our products.
- Relationship Building: Establish and maintain strong relationships with internal stakeholders, including marketing, R&D, and sales teams, to ensure effective communication and collaboration.
- Task Execution: Execute tasks related to the market launch of products, including developing application notes, technical presentations, and demo boards, as well as presenting products at external events.
- Tool Development: Develop and coordinate the use of application and evaluation tools, as well as third-party tools and services, to support customer adoption and integration.
- Measurement and Evaluation: Perform application-relevant measurements, evaluation, and validation to ensure product quality and customer satisfaction.
- Training and Documentation: Develop and deliver technical training to internal and external sales partners and customers, as well as creating and maintaining technical customer documentation.
- Failure Analysis and Customer Returns: Collaborate with quality assurance to investigate and resolve customer returns and failures, ensuring prompt and effective resolution.
Requirements
- Education: Bachelor's degree in a relevant field.
- Experience: 3-5 years of experience in the semiconductor industry, with a focus on market-to-business and new product introduction.
- Knowledge and Skills: Strong knowledge of the semiconductor industry, market-to-business experience, and new product introduction expertise.
Language: English (en-US)
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