Claims Support Specialist

hace 1 día


Xico, México American International Group A tiempo completo
Claims Support Coordinator

Are you looking for a meaningful role in a dynamic environment that offers flexible hours and a comprehensive benefits package? We have an exciting opportunity for a Claims Support Coordinator to join our team at American International Group (AIG) in Mexico City.

About the Role

As a Claims Support Coordinator, you will play a vital role in supporting our policyholders in the moments when they need us most. Your primary responsibility will be to process claim documents, assign new claims or activities to our team's Adjusters, and communicate regularly with customers and third parties.

Key Responsibilities:
  • Process different basic claim activities, such as maintaining assignation databases and uploading documents to the system.
  • Process payments to insured and report complaints and compliments received via email or phone.
Requirements:
  • Experience in insurance operations, claims, or a related area is desirable but not essential.
  • Ability to communicate effectively in English and Spanish (with Portuguese a plus).
  • Analytical mindset, well-organized, and great at determining priorities and making decisions.
  • Comfortable carrying out tasks independently.
What We Offer:
  • Up to 20 days paid time off plus a variety of leaves for personal, health, family, and military needs.
  • Tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge.
  • Comprehensive benefits package, including health care, savings, financial protection, and wellbeing.
About AIG

AIG is a leading global insurance organization built on 100 years of experience. We provide travel insurance plans and assistance services covering vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage, and much more, for leisure and corporate travelers around the globe.

We are an Equal Opportunity Employer and our policies and procedures reflect our commitment to diversity and inclusion. We believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.


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