Client Success Advocate

hace 2 semanas

Ciudad de México, Ciudad de México Flywire A tiempo completo
Unlock Your Potential as a Client Success Specialist at Flywire

We're seeking a talented Client Success Specialist to join our EDU vertical team at Flywire. As a key member of our Client Success team, you'll provide exceptional value-add support services to our existing client base, while also supporting the engagement efforts of a large portfolio of group-managed accounts.

Key Responsibilities:
  • Develop and execute a Client Success strategy focused on the AMERICAS market.
  • Ensure client users are knowledgeable and confident when using Flywire products.
  • Create and host one-to-many client webinars.
  • Promote system usage best practices.
  • Champion best practice payer communications.
  • Manage the engagement of a large portfolio of group-managed accounts.
  • Uncover additional opportunities within your portfolio.
  • Work closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone.
  • Be an active contributor to the development of the team, providing 'on the ground' insight.
  • Utilize data insights to inform client engagement.
  • Manage your own daily operations while also collaborating on team process optimization.
  • Be able to effectively prioritize and act with a sense of urgency.
  • Nurture collaborative relationships with key internal stakeholders.
  • Understand the Flywire product suite, tools, and workflows.
Requirements:
  • Fluency in English and Spanish.
  • 2-4 years of experience in customer/client support, account management, and/or project management preferred.
  • Experience in Higher Education, Payments, Banking & Finance, and/or Technology platforms beneficial.
  • Be accountable, proactive, and persistent. Always.
  • Have strong problem-solving and project management skills.
  • Be inquisitive and resourceful across all tasks undertaken.
  • Have excellent written and verbal communication skills.
  • Be an engaging, personable, and confident presenter.
What We Offer:
  • Competitive compensation, including Restricted Stock Units.
  • Employee Stock Purchase Plan (ESPP).
  • Flying Start - Our immersive Global Induction Program.
  • Dynamic and Global Team.
  • Wellbeing Programs.
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.
  • Great Talent & Development Programs.

We're a company that values innovation, collaboration, and growth. If you're passionate about delivering exceptional client experiences and are looking for a challenging and rewarding role, we'd love to hear from you

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