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Customer Success Manager

hace 2 meses


Ciudad de México, Ciudad de México Cisco A tiempo completo
Job Title: Customer Success Manager

About the Role:

Cisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in driving customer adoption and value realization across our software portfolio.

Key Responsibilities:

  • Develop and execute Technical Adoption Plans to drive software utilization and value realization.
  • Proactively identify and mitigate renewal risks, ensuring customer retention and growth.
  • Build strong relationships with customer partners to understand their challenges and objectives.
  • Collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements.

Requirements:

  • 8 years of related experience in the technology industry or client-facing role.
  • Knowledge of at least two technology architectures.
  • Experience driving successful customer adoption and delivery of projects.
  • Experience leading cross-functional teams in a matrix organization.
  • Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

What We Offer:

Cisco offers a dynamic and collaborative work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.