Operations Support Specialist
hace 1 semana
The Operations Support Specialist is an intermediate-level position responsible for providing day-to-day operations support services to Citi's operations teams. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and collaboration.
Key Responsibilities- Update help content used by Knowledge Hub end-users to service client inquiries, as needed.
- Execute work assignments, including annual review certification and change requests.
- Serve as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
- Conduct needs assessments and update content or develop content-related solutions according to business requirements.
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
- Monitor work progression, ensuring completion of assignments by the requested due date.
- 0-2 years of relevant experience.
- Proficient in Microsoft Office.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and detail-oriented.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Bachelor's degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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