Operations Support Specialist

hace 1 semana


Xico, México Citi A tiempo completo
Job Summary

The Operations Support Specialist is an intermediate-level position responsible for providing day-to-day operations support services to Citi's operations teams. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and collaboration.

Key Responsibilities
  • Update help content used by Knowledge Hub end-users to service client inquiries, as needed.
  • Execute work assignments, including annual review certification and change requests.
  • Serve as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
  • Conduct needs assessments and update content or develop content-related solutions according to business requirements.
  • Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
  • Monitor work progression, ensuring completion of assignments by the requested due date.
Requirements
  • 0-2 years of relevant experience.
  • Proficient in Microsoft Office.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
  • Self-motivated and detail-oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
Education

Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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