Digital Transformation Leader

hace 3 semanas

Cuauhtémoc, Chihuahua, México HSBC A tiempo completo
Job Description

The Digital Platforms and Channels Transformation Head will be a key leader in enabling customer-led growth in WPB Mexico through a multichannel approach. This role will drive transformation of intuitive and simple journeys across digital, contact centre, ATMs, and retail partners, and lead efforts to achieve NPS targets.

The role holder will be responsible for defining and working with stakeholders to deploy journey/process improvements and ensuring quality in the delivery of interactions across channels.

Main responsibilities include:

  • Driving digital platforms strategy to exceed customer needs and ensure daily service standards.
  • Designing a multichannel strategy to ensure best-in-class experience across channels, with a relentless customer focus and consideration of transaction migration priorities.
  • Delivering simple and intuitive end-to-end channel journeys/functionalities with consistent, compliant, and high-quality experience.
  • Identifying and driving implementation of solutions ranging from simple to far-reaching.
  • Ensuring quality of interactions in all channels, with reviews in all channels and implementation of improvement actions.

The role requires extensive collaboration with other areas within WPB and with HOST and the second line of defence both locally and globally.

Requirements

The role holder needs to have knowledge and experience in the following areas:

  • Fluency in Spanish and English.
  • Bachelor's degree or equivalent, with experience in a global organisation in financial industries, working across cultures.
  • Strong desire and capability to learn and adapt, and demonstrated business knowledge.
  • Strong knowledge on product management and technology delivery.
  • Strong knowledge of digital market environment and experience on digital platforms.
  • Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of experience.
  • Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs.
  • Strong grasp of customer journey or process mapping.
  • Excellent interpersonal skills to develop a good working relationship with team members and stakeholders.
  • Experience in roles which have required strong internal and external stakeholder management, effective teamwork and collaboration in a complex organisation, as well as managing teams in an ambiguous environment.
  • Experience on managing large teams.
  • Ability to manage and mitigate operational risk effectively.
  • Strong managerial, communications, organisational, analytical, interpersonal, and leadership skills.
  • Knowledge of the external environment - regulatory, political, competitor, and market.

In addition, other nice-to-have knowledge and experience include:

  • Master in Business Administration or equivalent degree.
  • Business experience in a variety of roles (WPB) centred on delivery of high-quality customer service.
  • Knowledge and experience on design thinking and customer journey.
  • Experience with Agile methodology.
  • Experience of leading a complex business unit with accountability for a P&L.
  • Knowledge of HOST – functionally, operationally, and financially.
  • Experience in ATMs, Contact Centre, or other channels.

  • Head of Digital Platforms and Channels Transformation

    hace 3 semanas

    Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    The Head of Digital Platforms and Channels Transformation will be a key leader to enable our customer-led growth in WPB Mexico with a multichannel approach, driving transformation of intuitive and simple journeys through the different channels (Digital, Contact Centre, ATMs and retail partners), and leading our efforts to achieve our NPS targets.The role...

  • Head of Digital Platforms Transformation

    hace 2 semanas

    Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    The Head of Digital Platforms Transformation will be a key leader in driving customer-led growth in WPB Mexico through a multichannel approach. The role holder will be responsible for defining and working with stakeholders to deploy journey/process improvements and ensuring quality in the delivery of interactions across different channels.Main...

  • Head of Digital Platforms and Channels Transformation

    hace 2 semanas

    Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    The Head of Digital Platforms and Channels Transformation will be a key leader in enabling customer-led growth in WPB Mexico through a multichannel approach. This role will drive the transformation of intuitive and simple journeys across digital, contact centre, ATMs, and retail partners, while leading efforts to achieve NPS targets.This senior member of the...

  • Digital Transformation Leader

    hace 2 meses

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Job Title: Head of Digital Platforms and Channels TransformationAt HSBC, we are seeking a highly skilled and experienced professional to lead our digital transformation efforts. As the Head of Digital Platforms and Channels Transformation, you will be responsible for driving the development and implementation of our digital strategy, ensuring that our...

  • Digital Transformation Leader

    hace 2 meses

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Job Title: Head of Digital Platforms and Channels TransformationAt HSBC, we are seeking a highly skilled and experienced professional to lead our digital transformation efforts. As the Head of Digital Platforms and Channels Transformation, you will be responsible for driving the transformation of our digital platforms and channels to deliver exceptional...

  • Head of Digital Transformation

    hace 1 mes

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Job Title: Head of Digital Platforms and Channels TransformationAt HSBC, we are seeking a highly skilled and experienced professional to lead our digital transformation efforts. As the Head of Digital Platforms and Channels Transformation, you will be responsible for driving the development and implementation of our digital strategy, ensuring that our...

  • Head of Digital Platforms and Channels Transformation

    hace 4 semanas

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Job Title: Head of Digital Platforms and Channels TransformationThe Head of Digital Platforms and Channels Transformation will be a key leader in enabling customer-led growth in WPB Mexico through a multichannel approach. This role will drive transformation of intuitive and simple journeys across different channels (Digital, Contact Centre, ATMs, and retail...

  • Head of Digital Platforms and Channels Transformation

    hace 2 meses

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    **Job Summary**The Head of Digital Platforms and Channels Transformation will be a key leader in enabling customer-led growth in WPB Mexico through a multichannel approach. This role will drive transformation of intuitive and simple journeys across different channels, including Digital, Contact Centre, ATMs, and retail partners, while leading efforts to...

  • Risk and Compliance Transformation Project Leader

    hace 2 meses

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Role Overview: The Risk and Compliance Transformation Project Manager is tasked with the planning, initiation, and execution of projects that vary in complexity and scale, guiding them from inception to completion. This role encompasses the comprehensive management of a singular project or a segment of a larger initiative, ensuring a balanced approach to...

  • Risk and Compliance Transformation Project Leader

    hace 2 meses

    Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Role Overview: The Risk and Compliance Transformation Project Manager is tasked with the planning, mobilization, and execution of projects that range from medium to high complexity and scale, overseeing them from inception to completion. This role encompasses the full delivery spectrum of a singular project or a segment of a larger initiative, with a...

  • Digital Product Management

    hace 4 semanas

    Cuauhtémoc, CDMX, México HSBC A tiempo completo

    -Job description **Role purpose**: The way customers interact with us is changing significantly. Direct Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation. The Head...

  • Senior Consultant for Data Management and Landscape

    hace 2 semanas

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** SAP Data Management and Landscape Transformation (DMLT) group serves SAP customers in managing their data and transforming their landscapes. Business, market, and technology changes often result in realignment of business processes and structures. This reflects in various business and IT driven activities, such as -...

  • Post Loan Jr. Team Leader

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Senior Software Engineering Manager

    hace 1 mes

    Cuauhtémoc, Ciudad de México Capital One A tiempo completo

    Transformative Leadership OpportunityWe are seeking a seasoned Senior Manager, Software Engineering to drive a major transformation within Capital One. As a key member of our technology team, you will lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices and full stack systems.Key...

  • Product Management

    hace 2 semanas

    06500, Cuauhtémoc, CDMX, México Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Senior Software Engineer

    hace 5 meses

    CUAUHTÉMOC, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Senior Software Engineer

    hace 5 meses

    CUAUHTÉMOC, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Gerente Senior, Ingeniero(a) de Software

    hace 5 meses

    CUAUHTÉMOC, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Manager, Software Engineering - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of...

  • Lead Software Engineer

    hace 5 meses

    CUAUHTÉMOC, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoLead Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Et Finance Head for Lam

    hace 1 mes

    Cuauhtémoc, CDMX, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Specialist Customer Success Manager

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Lead Software Engineer

    hace 5 meses

    CIUDAD CUAUHTÉMOC, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoLead Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Solution Advisor Specialistsap S/4 Hana Finance and

    hace 7 días

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...