Digital Transformation Leader

hace 2 meses


Cuauhtémoc, Ciudad de México HSBC A tiempo completo
Job Title: Head of Digital Platforms and Channels Transformation

At HSBC, we are seeking a highly skilled and experienced professional to lead our digital transformation efforts. As the Head of Digital Platforms and Channels Transformation, you will be responsible for driving the development and implementation of our digital strategy, ensuring that our customer experience is exceptional across all channels.

Main Responsibilities:
  • Develop and execute a comprehensive digital strategy that aligns with our business objectives and customer needs.
  • Lead the design and implementation of intuitive and simple channel journeys, ensuring a consistent and high-quality experience across digital, contact center, ATMs, and retail partners.
  • Collaborate with cross-functional teams to identify and drive the implementation of solutions that meet customer needs and exceed expectations.
  • Ensure the quality of interactions in all channels, with a focus on continuous improvement and customer satisfaction.
Requirements:
  • Fluency in Spanish and English.
  • Bachelor's degree or equivalent, with experience in a global organization in financial industries, working across cultures.
  • Strong desire and capability to learn and adapt, with demonstrated business knowledge.
  • Strong knowledge of digital market environment and experience on digital platforms.
  • Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of experience.

We are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background, or any other different personal aspect. HSBC employees act with integrity, with courage, standing firm for what is right. We are trustworthy, open to different ideas and cultures, and connected to customers, the community, regulators, and each other.



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