Customer Experience Operations Manager
hace 1 mes
**Job Overview:**
We are seeking a highly skilled Customer Experience Operations Manager to join our team at MaryRuth. This individual will play a critical role in ensuring seamless coordination and optimal performance between workforce operations and customer support systems.
**Key Responsibilities:
- Track and analyze the automated self-service system's performance for ongoing optimization and alignment with desired outcomes.
- Create, review, update, implement, and train CSRs on tech-related SOPs, ensuring alignment with evolving tech advancements for standardized customer service operations.
- Develop and maintain contingency plans for workforce disruptions, technical outages, etc.
- Monitor and track the resolution progress of each support ticket, ensuring timely and effective solutions.
- Analyze customer feedback to identify recurring issues and assess response times for continuous improvements.
- Serve as the primary point of contact for technical issues within the customer service team.
- Collaborate with IT teams to integrate new digital solutions, ensuring compatibility with existing systems.
- Provide ongoing education on operational best practices, emergency response protocols, and customer service excellence.
- Lead continuous improvement projects to optimize operational processes and enhance customer support capabilities.
- Monitor real-time data to identify and address immediate staffing needs for efficient resource allocation.
**Requirements:*
- Bachelor's degree in computer information sciences (CIS), Programming, Computer Software Engineering, Computer Engineering Technologies, or equivalent demonstrated work experience.
- Strong analytical and problem-solving skills with the ability to interpret data and derive actionable insights.
- Hands-on experience with customer relationship management (CRM) systems, workforce management tools, and analytics software.
- Proven ability to collaborate effectively with cross-functional teams.
- Track record in operations management or customer support coordination.
- Customer-focused orientation with a deep understanding of customer service principles.
- Excellent organizational skills, prioritization abilities, and exceptional written and verbal communication skills.
**Compensation:**
The estimated salary for this position is $10-$12 USD/hour, commensurate with experience.
**Benefits Summary:**
We offer competitive compensation, sick time, paid company holidays, flexible vacation, and employee and immediate-family discounts on all products (upon 60 & 90 days of employment).
-
Customer Experience Operations Manager
hace 3 semanas
Ciudad de México, Ciudad de México Revolut A tiempo completoAbout the RoleWe're looking for a talented Customer Experience Operations Manager to join our team at Revolut.This role is a great opportunity to drive business growth and deliver exceptional customer experiences.We're seeking a highly motivated individual with a passion for operations, customer service, and problem-solving.As a Customer Experience...
-
Customer Experience Manager
hace 4 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout UsIkea is a leader in the home furnishings industry, dedicated to creating a better everyday life for the many people.Our TeamWe are seeking an experienced Customer Contact Centre Team Leader to join our team. As a key member of our operations team, you will be responsible for ensuring customer satisfaction and improving overall shopping...
-
Customer Support Operations Manager
hace 1 mes
Ciudad de México, Ciudad de México Ki Industries A tiempo completoAbout Ki Industries Inc.We are seeking a highly skilled Customer Support Operations Manager to join our team at Ki Industries Inc. This is an exceptional opportunity for a motivated professional to play a crucial role in providing exceptional service to our existing customer base.The estimated salary for this position is $60,000 - $80,000 per year, depending...
-
Customer Experience Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoMaersk, a global leader in transportation services, is seeking a highly skilled Customer Experience Manager to join our dynamic team.About the RoleThis exciting opportunity will see you take on the responsibility of managing end-to-end customer experiences for small and mid-sized customers. Your key focus areas will include handling day-to-day customer...
-
Global Customer Experience Manager
hace 1 mes
Ciudad de México, Ciudad de México Reckitt A tiempo completoAbout the RoleWe're seeking a skilled and innovative Global Customer Experience Manager to join our team at Reckitt. This role offers an exciting opportunity to shape the heart of our customer experience, nurturing multicultural teams to cultivate excellence in everything we do.Your primary responsibility will be to champion our customer-first approach,...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoWe're looking for a highly motivated and organized professional to lead our customer success team at Ecaresoft Inc.Job OverviewEcaresoft Inc. is a fast-growing software company focused on building transformative products for the healthcare industry. As a Customer Success Manager - Operations Lead, you will be responsible for leading implementation projects...
-
Customer Service Operations Manager
hace 3 semanas
Ciudad de México, Ciudad de México Tiktok A tiempo completoTikTok seeks a highly skilled Customer Service Operations Manager to oversee the performance of its business partnerships. In this role, you will work closely with Service Leads and stakeholders to identify areas for improvement and develop comprehensive plans to increase performance metrics.Key Responsibilities:Develop and execute improvement plans to...
-
Senior CX Operations Manager
hace 3 semanas
Ciudad de México, Ciudad de México DiDi Global A tiempo completoAbout the RoleWe are seeking a highly skilled Senior CX Operations Manager to join our team at DiDi Global Inc. This is a unique opportunity to drive customer experience strategy and service flows, aligning with our company's vision of creating better life experiences and greater social value.
-
Senior Manager of Customer Experience for Latin America
hace 4 semanas
Ciudad de México, Ciudad de México Tiktok A tiempo completoAbout the RoleWe are seeking a Senior Manager of Customer Experience for Latin America to lead our customer service and support operations in the region.Key Responsibilities:Support country initiatives, design, and lead growth strategies to boost business performance.Build and ensure a high-performing in-house support team to respond to escalations and...
-
Customer Experience Operations Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoWe are seeking a dynamic and customer-focused Customer Experience Operations Specialist to join our team at Maersk.This role is ideal for candidates with a passion for customer experience, strong problem-solving skills, and the ability to collaborate across teams.The successful candidate will have at least 1 year of experience in customer service, a...
-
Regional Operations Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Indie Campers A tiempo completoJob OverviewWe are seeking a highly skilled Regional Operations Support Manager to join our team at Indie Campers.About the RoleThis is a dynamic opportunity for an experienced customer support professional to take on a leadership role in driving operational excellence and ensuring high standards of service delivery.The successful candidate will be...
-
Culinary Operations Manager
hace 1 mes
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoMarriott International, Inc is seeking a highly skilled Culinary Operations Manager to join our team. As a key member of our culinary team, you will be responsible for leading kitchen operations and providing direction for day-to-day activities.We are looking for someone with 6 years of experience in the culinary, food and beverage, or related field, or a...
-
Customer Experience Associate
hace 1 mes
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoAbout UsMarriott International, Inc. is a global hospitality leader, operating over 100 award-winning properties worldwide.Your RoleWe are seeking an experienced Customer Experience Associate to join our team at The Ritz-Carlton in San Jose del Cabo, Mexico.Job SummaryThis role will be responsible for delivering exceptional customer experiences and ensuring...
-
Senior Customer Support Manager
hace 3 semanas
Ciudad de México, Ciudad de México Samsara A tiempo completoCompany Overview: Samsara is a pioneering company that has revolutionized the way organizations operate. We are a leader in the Connected Operations Cloud, enabling businesses to harness Internet of Things (IoT) data to drive actionable insights and improve their operations.We are committed to improving the safety, efficiency, and sustainability of physical...
-
Flowserve Corporation QRC Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Flowserve Corporation A tiempo completoAt Flowserve Corporation, we are committed to building a more sustainable future. As a leading manufacturer and aftermarket service provider of comprehensive flow control systems, we strive for excellence in everything we do.We are currently seeking an experienced QRC Operations Manager to join our team in Queretaro, Mexico. This role is responsible for...
-
Customer Experience Solutions Manager
hace 4 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoJob OverviewAs a Customer Experience Solutions Manager at Thomson Reuters, you will play a crucial role in driving the successful delivery of complex UX Engineering programs and projects. With a strong focus on customer satisfaction and experience, you will lead cross-functional teams to develop innovative solutions that meet the evolving needs of our...
-
Business Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México Birlasoft A tiempo completoJob SummaryWe are seeking an experienced and organized individual to fill the role of Business Operations Manager at our Mexico location.The successful candidate will be responsible for general office management, including:Maintaining office supplies and sourcing new vendorsCoordinating monthly financial transactionsIn addition, the Business Operations...
-
Logistics Operations Manager for Mexico
hace 4 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Logistics Operations Manager to lead the deployment, implementation, and launch of strategic logistical initiatives in Mexico.About UsWe are part of Amazon's most customer-centric organization, and we're looking for someone who shares our passion for delivering exceptional...
-
Regional Operations Support Manager
hace 1 mes
Ciudad de México, Ciudad de México Indie campers A tiempo completoAbout UsIndie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. With a customer-centric approach and digital focus, we offer high-quality road trip experiences at affordable prices.We have achieved significant milestones, with over one million nights rented through our platform and welcoming more than 300,000...
-
Operations Representative Capacity Manager
hace 1 mes
Ciudad de México, Ciudad de México C.H. Robinson A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Representative Capacity Manager to join our team. As an Operations Representative Capacity Manager, you will be responsible for executing tasks such as order creation, shipment activation, load building, appointment scheduling, and track and trace.This role involves working closely with internal and...