Senior Sales Operations Specialist

hace 14 horas


Monterrey, Nuevo León, México Epicor A tiempo completo

Epicor is a leader in creating better business outcomes through data, AI, and cognitive ERP. As a Senior Sales Operations Specialist, you will be part of a talented team of 5,000 professionals shaping the future of global supply chains.

**Job Summary:**

We are seeking an experienced Sales Operations Specialist to support our CAM sales team in meeting Annual Operating Plans (AOP). This role is ideal for individuals with excellent customer service skills and problem-solving abilities who can interact with employees, customers, and third parties in a professional manner.

**Key Responsibilities:**

* Assist in data entry to provide timely information to customers and ensure satisfaction
* Research and respond to inquiries regarding sales orders and employee/customer inquiries
* Understand current sales strategies, internal processes, and departments involved in sales and customer support
* Collaborate with the CAM sales team to meet AOP targets

**Required Skills and Qualifications:**

* Excellent customer service skills
* Demonstrated ability to help solve problems and handle customers professionally
* Outlook experience required
* Excellent oral and written communication skills
* Ability to interact with employees, customers, and third parties professionally
* Detail-oriented, motivated, and able to take initiative to improve customer experience
* 2+ years applicable experience

**Benefits:**

* Competitive salary: $65,000 - $85,000 per year
* Comprehensive health and wellness benefits
* Opportunities for mentorship, continuing education, and career goal setting
* Free LinkedIn Learning licenses for everyone
* Inclusive workplace with diverse teams fostering innovation and partnership
* Work-life balance policies built on mutual trust and support

**Equal Opportunities and Accommodations Statement:**

Epicor is committed to creating an inclusive workplace where diversity is valued and everyone can bring their authentic selves. If your experience doesn't match every qualification of the job description, we encourage you to apply.

At Epicor, your success matters, and we offer a supportive environment to help you thrive.



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