Field Technical Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Hewlett Packard A tiempo completo

About the Role

This exciting opportunity is based in Durango, with teleworker status assigned to align with the job's specific requirements.

Job Summary:

  • Maintain high customer satisfaction levels by clarifying customer requirements and ensuring their fulfillment.
  • Address and manage customer-related issues with promptness and appropriateness, escalating concerns as per established protocols.
  • Lead direct post-sales technical support for end users and authorized service providers, resolving technical challenges on designated hardware and software platforms.
  • Employ proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
  • Maintain departmental documentation on work orders, software, inventory, and other required paperwork.

Responsibilities:

  1. Ensure data confidentiality and adhere to established standards.
  2. Support the execution of business processes with independent judgment.
  3. Identify and solve varied problems and complete day-to-day tasks with forward planning.
  4. Collaborate with teams to enhance operations and implement process improvements to standardize processes globally.

Education & Experience:

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.

Estimated Salary:$85,000 - $105,000 per year, depending on qualifications and experience.

About Hewlett Packard:

Hewlett Packard is a global leader in technology and innovation. Our company values include a commitment to customer satisfaction, employee development, and community involvement.



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