Field Technical Support Specialist
hace 4 semanas
About the Role
This exciting opportunity is based in Durango, with teleworker status assigned to align with the job's specific requirements.
Job Summary:
- Maintain high customer satisfaction levels by clarifying customer requirements and ensuring their fulfillment.
- Address and manage customer-related issues with promptness and appropriateness, escalating concerns as per established protocols.
- Lead direct post-sales technical support for end users and authorized service providers, resolving technical challenges on designated hardware and software platforms.
- Employ proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
- Maintain departmental documentation on work orders, software, inventory, and other required paperwork.
Responsibilities:
- Ensure data confidentiality and adhere to established standards.
- Support the execution of business processes with independent judgment.
- Identify and solve varied problems and complete day-to-day tasks with forward planning.
- Collaborate with teams to enhance operations and implement process improvements to standardize processes globally.
Education & Experience:
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.
Estimated Salary:$85,000 - $105,000 per year, depending on qualifications and experience.
About Hewlett Packard:
Hewlett Packard is a global leader in technology and innovation. Our company values include a commitment to customer satisfaction, employee development, and community involvement.
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