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Key Account Manager

hace 2 meses


Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completo
About the Role

We are proud to be named one of the top companies in the industry, and we're looking for a talented Key Account Manager to join our team at Charger Logistics Inc.

Job Summary

The Key Account Manager will be responsible for managing and growing key client relationships within the logistics sector. This role involves direct, on-site interaction with clients to ensure exceptional service delivery, address issues, and identify opportunities for expanding business.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong, long-term relationships with key clients.
  • Business Development: Identify and pursue new business opportunities within existing accounts and collaborate with clients to understand their logistics needs and offer tailored solutions.
  • Service Delivery and Optimization: Ensure the delivery of high-quality logistics services that meet or exceed client expectations.
  • Market and Competitor Analysis: Stay informed about industry trends, market conditions, and competitor activities and provide insights and feedback to internal teams to support strategic decision-making.
  • Reporting and Documentation: Prepare regular reports on account performance, including sales, service levels, and client feedback. Maintain accurate records of client interactions, agreements, and service issues.
  • Problem Solving: Resolve client issues and complaints in a timely and effective manner.
Requirements
  • Fluent English: A must
  • Bachelor's Degree: In business, logistics, supply chain management, or a related field
  • Experience: Minimum of 3 years in account management or sales, preferably within the logistics or supply chain industry
  • Skills: Proven ability to manage key accounts and drive business growth, strong interpersonal and communication skills, excellent problem-solving and negotiation abilities, ability to work independently and manage multiple accounts simultaneously, depth understanding of logistics operations, industry trends, and customer needs, proficiency in CRM software and Microsoft Office Suite
  • Travel: Willingness to travel extensively within the assigned territory
What We Offer
  • International Training: Opportunities for professional growth and development
  • Competitive Salary: A fair and attractive compensation package
  • Benefits: Life insurance, healthcare benefit package, career growth opportunities, savings fund, food coupons, and performance bonus

We are an equal opportunities employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.