Technical Systems Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Sagan A tiempo completo

Job Title: Technical Systems Specialist

Location: Remote

Salary Range: Up to $5,000 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST)

Job Overview:

We are seeking a highly organized Technical Systems Specialist to monitor, triage, and respond to server and network alerts in line with service level agreements. The role involves managing system events, ensuring timely response to issues, and collaborating with internal teams to minimize downtime.

Key Responsibilities:

  • Monitor, triage, and respond to server and network alerts according to service level agreements.
  • Assist IT teams with managing system events, backups, and disk space issues.
  • Ensure all alerts are properly documented and escalated as required.
  • Analyze alert patterns and provide recommendations for proactive measures.
  • Coordinate with internal teams to resolve alerts and minimize downtime.
  • Maintain accurate logs of all alert triage activities and resolutions within the alert tickets.

Requirements:

  • Proficiency in Microsoft Windows Server OS and Microsoft Office Suite.
  • Experience with network and server monitoring.
  • Strong organizational and communication skills.
  • Attention to detail in maintaining accurate logs and documentation.

Nice-to-Haves:

  • Experience with HaloPSA, Datto & Acronis Backup Systems, Auvik Network Monitoring, Powershell, Microsoft Azure, Microsoft Intune, Cisco Meraki, or Sophos.

About Sagan:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.



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