Technical Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Snaphunt A tiempo completo

The Opportunity

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.

The Role

As a Technical Support Specialist, you will be responsible for:

  • Providing technical support to colleagues, on-site and remotely, and diagnosing and troubleshooting technical issues.
  • Managing and monitoring all installed systems and infrastructure.
  • Installing, configuring, testing, and maintaining operating systems, application software, and systems management tools on desktops and laptops.
  • Managing LAN and WAN connectivity services.
  • Basic troubleshooting of conference devices, projectors, and meeting room facilitation.
  • Proactively ensuring the highest levels of system and infrastructure availability.
  • Maintaining security, backup, and redundancy strategies.
  • Writing and maintaining custom scripts to increase efficiency through automation.
  • Participating in the design of information systems, budget planning, and operational support.
  • Working with vendors and other IT staff for troubleshooting.
  • Asset Management.
  • Documenting technical knowledge in the form of notes and manuals.
  • Prioritizing and managing multiple projects and open trouble tickets at the same time.
  • Documenting all support activity within the IT Change and Incident Management tracking tool.

The Requirements

To be successful in this role, you will need:

  • More than 5 years of experience in desktop support, field technical support, application support, or junior systems administration.
  • Detail-oriented; follow and/or establish policies and procedures.
  • Passionate about technology and willing to learn new systems and skills.
  • Good problem-solving skills, able to use initiative and common sense to address problems.
  • Excellent verbal and written communication skills, able to work with a variety of internal clients.
  • Excellent organizational skills and ability to manage multiple projects and set priorities.
  • Stays calm under pressure.

The Company

Our client is a new generation company delivering IT consulting, enterprise-wide software solutions, and enterprise support services by leveraging valuable experience and cutting-edge technologies.



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