Technical Support Specialist
hace 4 semanas
The Opportunity
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.
The Role
As a Technical Support Specialist, you will be responsible for:
- Providing technical support to colleagues, on-site and remotely, and diagnosing and troubleshooting technical issues.
- Managing and monitoring all installed systems and infrastructure.
- Installing, configuring, testing, and maintaining operating systems, application software, and systems management tools on desktops and laptops.
- Managing LAN and WAN connectivity services.
- Basic troubleshooting of conference devices, projectors, and meeting room facilitation.
- Proactively ensuring the highest levels of system and infrastructure availability.
- Maintaining security, backup, and redundancy strategies.
- Writing and maintaining custom scripts to increase efficiency through automation.
- Participating in the design of information systems, budget planning, and operational support.
- Working with vendors and other IT staff for troubleshooting.
- Asset Management.
- Documenting technical knowledge in the form of notes and manuals.
- Prioritizing and managing multiple projects and open trouble tickets at the same time.
- Documenting all support activity within the IT Change and Incident Management tracking tool.
The Requirements
To be successful in this role, you will need:
- More than 5 years of experience in desktop support, field technical support, application support, or junior systems administration.
- Detail-oriented; follow and/or establish policies and procedures.
- Passionate about technology and willing to learn new systems and skills.
- Good problem-solving skills, able to use initiative and common sense to address problems.
- Excellent verbal and written communication skills, able to work with a variety of internal clients.
- Excellent organizational skills and ability to manage multiple projects and set priorities.
- Stays calm under pressure.
The Company
Our client is a new generation company delivering IT consulting, enterprise-wide software solutions, and enterprise support services by leveraging valuable experience and cutting-edge technologies.
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