Technical Systems Reliability Specialist

hace 2 días


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo
Job Title: Technical Systems Reliability Specialist

We are looking for a highly skilled Technical Systems Reliability Specialist to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44. This role is a key part of our Reliability, Maintenance, and Engineering (RME) Central Services team, which is responsible for ensuring the optimal performance of our systems and equipment.



As a Technical Systems Reliability Specialist, you will be working closely with our operations, engineering, and maintenance teams to plan, coordinate, and implement proactive technical support for our fulfillment operations. Your primary focus will be on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.



Responsibilities:

- Coordinate and plan work activities for the site Control Systems Engineers to accomplish goals and objectives of North America Customer Fulfillment teams.

- Work closely with FC Operations, Operations Engineering, FC Start up Team, AFT Software teams, ACES team, and Safety in supporting MHE systems optimization and project implementation.

- Understand, maintain, and troubleshoot material handling control systems, including programmable logic controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems.

- Monitor MHE metrics and partner with maintenance/operations for system performance issues and provide analysis across all Amazon business units.

- Act as first level escalation support for the site Control Systems Engineers during and after business hours, troubleshooting locally and remotely and repair all hardware or controls software systems within the building.

- Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.

- Mentor CSEs, CSLs, and CSTs within your assigned building.

- Facilitate Failure Analysis and Incident Review processes and implement process improvements or retraining to avoid future incidents.

- Apply subject matter expertise in material handling and electronic systems to maximize building utilization of systems.

- Perform, utilize, and provide analysis to assess material handling system performance.

- Partner with Operations leadership, equipment vendors, and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building.

- Utilize network support resources for guidance and assistance, and provide assistance to peers, as needed.

- Communicate technical issues and project timelines with building leadership, operations, and the maintenance team.

- Assist with skill assessments for the Technical positions within site maintenance teams.

- Handle flexible workload which may come from management or operations.

Requirements:

- Bachelor's degree

- 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

- Previous experience in manufacturing, maintenance, or engineering

- Automatic equipment troubleshooting experience (PLCs)

- Communication Network experience (Ethernet)

- Spanish and English proficiency (spoken and written)

Preferred Qualifications:

- Medical or Automotive Industry experience

- Experience with other network protocols like Profibus, Canbus, DH+

- Programable languages (Python, C#, C++)

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