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Cloud Technical Account Manager

hace 2 meses

Xico, México Google A tiempo completo

About the Role

We are seeking a highly skilled Cloud Technical Account Advisor to join our team at Google. As a Cloud Technical Account Advisor, you will play a critical part in supporting and advising clients on their cloud journey.

Key Responsibilities

  • Support clients in onboarding and analyzing their cloud infrastructure to ensure a seamless experience.
  • Conduct quarterly operational health reviews and monthly service reviews to track key metrics and identify areas for improvement.
  • Manage escalations and provide technical guidance to clients to overcome technical challenges.
  • Advocate for client needs and maintain momentum in cloud adoption.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Math, or a related technical field, or equivalent practical experience.
  • 2 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation program.
  • 1 year of experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
  • Ability to communicate in English and Spanish fluently.

Preferred Qualifications

  • MBA or graduate degree in a management, technical, or engineering field, and 4 years of customer-facing work experience.
  • Google Cloud professional certifications or other cloud industry certifications.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience collaborating across business units internally and at large enterprises.

About Google

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.