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Technical Account Manager

hace 1 mes

Xico, México Tanium A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Tanium. As a key member of our organization, you will play a crucial role in delivering the Tanium value proposition to our prospects, partners, and customers.

Key Responsibilities
  • Partner with the sales team to drive sales results by assisting in discovery meetings, leading customer-centric product demonstrations, and owning technical POCs.
  • Manage customer accounts by conducting health-checks, leading operationalization efforts, and documenting best practices.
  • Drive partner engagements by tracking activity, documenting root cause, and reporting.
  • Work as a unified team by becoming a SME in one or more Tanium Solution domains, collaborating with our Support Center and Enterprise Services Engineers, and mentoring other TAMs.
Requirements
  • Associate degree or equivalent experience required.
  • BS degree in Computer Science, MIS, or similar experience a plus.
  • Three to ten years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming.
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
  • Prior experience and breadth of knowledge needed to lead customers and internal teams.
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
About Tanium

We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.