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Technical Support Controls Engineer

hace 2 meses


Xico, México Kion Group Ag A tiempo completo

Job Summary

We are seeking a highly skilled Controls Engineer Technical Support Specialist to join our team at Kion Group Ag. As a key member of our Technical Support group, you will provide expert technical support to our customers, working closely with them to resolve complex issues related to our material handling systems.

Key Responsibilities

  • Provide technical support to customers via phone, email, and remote access, troubleshooting and resolving complex issues related to our material handling systems.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support and to identify opportunities for process improvements.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.
  • Stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve our products and services.
  • Participate in the development and implementation of technical documentation, including user manuals, technical guides, and other supporting materials.

Requirements

  • Bachelor's degree in a related field, such as electrical engineering, computer science, or a related field.
  • 3-5 years of experience in a related field, providing customer service support and technical expertise.
  • Experience with Allen Bradley Logix PLC controls platforms, as well as other industrial control systems.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the material handling industry.

Language

English (en-US)