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Customer Service Representative
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We are seeking a skilled Customer Service Representative to join our team at American Express. As the face of our company, you will be responsible for delivering world-class customer service to our valued clients.
About the RoleIn this role, you will:
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
- Add value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
To succeed in this role, you will need:
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
As a valued member of our team, you will enjoy:
- A competitive base salary of $65,000 per year, plus bonus incentives.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
- Flexible work arrangements and schedules with hybrid and virtual options.
At American Express, we pride ourselves on providing a supportive and inclusive work environment where everyone feels seen, heard, and valued. We offer a range of benefits and programs to support your physical, financial, and mental well-being, including:
- Career development and training opportunities.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
