Customer Service Representative, Airport Operations

hace 1 mes


Ciudad de México, Ciudad de México American Airlines A tiempo completo
Deliver Exceptional Customer Experiences

We are seeking a skilled Customer Service Representative to join our team at American Airlines. As an airport operations agent, you will play a vital role in ensuring the smooth operation of our flights and providing exceptional customer service to our passengers.

About the Role:

  • Provide assistance to passengers as requested or required.
  • Process reservations, issue tickets, and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.
  • Check baggage and inform passengers of excess baggage charges in accordance with tariff rules.

Requirements:

  • High school diploma.
  • Working knowledge of Sabre.
  • Able to work a variety of shifts according to operational needs.
  • Excellent customer service, communication, and organizational skills.
  • Proactive team player.

What We Offer:

  • An estimated salary range of $40,000 - $60,000 per year, based on location and experience.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • 401(k) program with employer contributions after one year of service.
  • A range of wellness programs and resources to support your physical and mental well-being.

About Us:

At American Airlines, we value diversity and inclusion in the workplace. Our Employee Business Resource Groups (EBRGs) connect our team members to our customers, suppliers, communities, and shareholders, helping us meet and exceed the needs of our diverse world.



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