Meraki Network Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México Cisco A tiempo completo
Job Title: Meraki Network Support Engineer

We are seeking a highly skilled Network Support Engineer to join our team at Cisco Meraki. As a Network Support Engineer, you will be responsible for providing exceptional technical support to our growing client and partner base.

Key Responsibilities:
  • Investigate and resolve complex network-related issues reported by Cisco Meraki customers and partners.
  • Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
  • Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
  • Stay up to date on Meraki features and technology by completing instructor-led and self-paced training modules.
Requirements:
  • A foundational understanding of and firsthand experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and wireless.
  • Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Experience supporting or testing LANs, VLANs, wireless networks, VPNs, NAT devices, & DHCP servers.
  • Outstanding written and verbal communication skills.
  • Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.
  • Outstanding customer service skills.
  • Bilingual in English/Spanish is a must.
  • Excellent time management, follow-through, and attention to detail.
  • Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
  • Ability to multitask and work under stress.
  • Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field.
  • Networking certifications a plus: CCNA, CCNP, CWNA, etc.

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