Network Support Specialist
hace 2 meses
At Cisco Meraki, we're seeking a skilled Network Support Engineer to join our team. As a Network Support Engineer, you will play a critical role in providing exceptional technical support for our growing client and partner base.
Key Responsibilities:- Provide technical support for network-related issues reported by Cisco Meraki customers and partners.
- Diagnose and resolve wireless, security, switching, and other various network-related issues.
- Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues.
- Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
- Stay up to date on Meraki features and technology by completing instructor-led and self-paced training modules.
- A foundational understanding of and firsthand experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
- Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
- Experience supporting or testing LANs, VLANs, wireless networks, VPNs, NAT devices, & DHCP servers.
- Outstanding written and verbal communication skills.
- Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.
- Outstanding customer service skills.
- Proficient in fluent English, speaking and writing.
- Excellent time management, follow-through, and attention to detail.
- Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
- Ability to multitask and work under stress.
- Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field.
- Networking certifications a plus: CCNA, CCNP, CWNA, etc.
We offer a dynamic and supportive work environment, opportunities for career growth, and a competitive compensation package. If you're a motivated and detail-oriented individual with a passion for networking, we encourage you to apply for this exciting opportunity.
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