Network Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México Cisco A tiempo completo
Network Support Engineer

At Cisco, we're seeking a skilled Network Support Engineer to join our team. As a key member of our support team, you'll provide exceptional technical support for our growing client and partner base.

Key Responsibilities:

  • Investigate and resolve complex network-related issues for our customers and partners.
  • Collaborate with our engineering and product management teams to diagnose and resolve critical issues.
  • Develop and maintain in-depth knowledge of Meraki products and technologies.
  • Provide clear and concise technical guidance to customers and partners.
  • Stay up-to-date on the latest Meraki features and technologies through ongoing training and development.

Requirements:

  • Foundational understanding of network technologies, including firewalls, routing/switching, VLANs, VPNs, and wireless.
  • Experience supporting or testing LANs, VLANs, wireless networks, VPNs, NAT devices, and DHCP servers.
  • Excellent written and verbal communication skills.
  • Ability to articulate technical concepts to both technical and non-technical audiences.
  • Bilingual in English/Spanish is a must; Portuguese fluency is a bonus.
  • Excellent time management, follow-through, and attention to detail.
  • Experience in computer networking-related problem-solving, critical thinking, and troubleshooting.
  • Ability to multitask and work under stress.
  • Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field.
  • Networking certifications a plus: CCNA, CCNP, CWNA, etc.

About Cisco:

Cisco is a leading technology company that empowers organizations to transform their businesses through innovative solutions. Our products and services enable customers to connect, communicate, and collaborate more effectively.

Why Join Cisco?

Cisco offers a dynamic and inclusive work environment that fosters innovation, creativity, and growth. As a Network Support Engineer, you'll have the opportunity to work with a talented team of professionals who share your passion for technology and customer service.



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