E-Commerce Strategic Business Unit Director
hace 10 horas
About Boldr
Boldr is a global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. As we continue our journey, we're evolving our approach to Client relationships and deploying a Strategic Business Unit (SBU) focus. Our E-Commerce SBU will drive growth through strategic partnerships.
Job Description:- Client Relationship Management: Foster strong relationships with e-Commerce clients and internal teams, ensuring trust and collaboration.
- Cross-Functional Collaboration: Partner with key departments to resolve complex client issues and drive operational excellence.
- Strategic Oversight: Manage and mentor Client Experience Managers, ensuring SLA compliance and KPI achievement.
- Business Development: Develop relationships within client organizations to identify and drive growth opportunities.
- Operational Accountability: Maintain accurate client records and invoicing in HubSpot, addressing billing issues and accounts receivable.
- Industry Leadership: Stay informed on e-Commerce trends, challenges, and innovation opportunities to guide collaborative strategies with clients.
- Leadership and Development: Mentor and develop Client Experience Managers through regular guidance, coaching, and performance management.
- Culture and Values: Uphold and promote Boldr's values and culture across the organization.
- Operational Excellence: Oversee achievement of KPIs and SLA compliance, addressing gaps through root cause analysis and team accountability.
About You
- You have 4+ years of experience in progressively complex leadership roles with a focus on people management & client support.
- You possess knowledge of BPO, Staffing, Tech, or other Business Service Industries.
- E-Commerce experience is an advantage.
What We Offer
- A base salary of $125,000 per year.
- Paid Time Off.
- Training & Development opportunities.
- Mental Health Support.
- A global culture environment.
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