E-Commerce Strategic Business Unit Director

hace 10 horas


Mérida, Yucatán, México Boldr A tiempo completo

About Boldr

Boldr is a global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. As we continue our journey, we're evolving our approach to Client relationships and deploying a Strategic Business Unit (SBU) focus. Our E-Commerce SBU will drive growth through strategic partnerships.

Job Description:
  • Client Relationship Management: Foster strong relationships with e-Commerce clients and internal teams, ensuring trust and collaboration.
  • Cross-Functional Collaboration: Partner with key departments to resolve complex client issues and drive operational excellence.
  • Strategic Oversight: Manage and mentor Client Experience Managers, ensuring SLA compliance and KPI achievement.
  • Business Development: Develop relationships within client organizations to identify and drive growth opportunities.
  • Operational Accountability: Maintain accurate client records and invoicing in HubSpot, addressing billing issues and accounts receivable.
  • Industry Leadership: Stay informed on e-Commerce trends, challenges, and innovation opportunities to guide collaborative strategies with clients.
  • Leadership and Development: Mentor and develop Client Experience Managers through regular guidance, coaching, and performance management.
  • Culture and Values: Uphold and promote Boldr's values and culture across the organization.
  • Operational Excellence: Oversee achievement of KPIs and SLA compliance, addressing gaps through root cause analysis and team accountability.

About You

  • You have 4+ years of experience in progressively complex leadership roles with a focus on people management & client support.
  • You possess knowledge of BPO, Staffing, Tech, or other Business Service Industries.
  • E-Commerce experience is an advantage.

What We Offer

  • A base salary of $125,000 per year.
  • Paid Time Off.
  • Training & Development opportunities.
  • Mental Health Support.
  • A global culture environment.


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