Food Services Senior Manager

hace 3 semanas

Juárez, Chihuahua, México Johnson & Johnson A tiempo completo

**FOOD SERVICES SENIOR MANAGER**

At Johnson & Johnson, we are committed to creating a positive and inclusive work environment that fosters a sense of community and well-being. We are seeking a dynamic and experienced Food Services Leader to oversee the operations of our employee cafeteria, ensuring the efficient and effective delivery of food services while maintaining high-quality standards, customer satisfaction, and health and safety regulations compliance.

The Food Services Leader plays a crucial role in creating a positive dining experience for our employees, fostering a sense of community and well-being. The Food Services leader is responsible for managing the relationship with the third-party provider, collaborating with internal leaders, and overseeing all aspects of food demand, safety, and quality.

**Responsibilities**

Under limited supervision and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

**Operational Management**

- Responsible for overseeing the day-to-day operations of the employee cafeteria, including meal preparation, service, maintenance, and clean up.

- Develop a diverse and attractive menu in partnership with the food provider for breakfast, lunch, dinner, and special events to meet customer requirements and industry trends, considering factors such as seasonal availability, dietary restrictions, and cost when designing menus.

- Ensure compliance with health and safety regulations in food handling and preparation.

- Serve as FM primary point of contact to food service provider(s) and develop professional and technical relationships with service providers to ensure appropriate delivery of contracted services.

- Monitor service provider activities to ensure contracted responsibilities are fully in line with agreed SLAs and KPIs.

- Provide leadership/support to sites for contractor governance, performance management, and continuous improvement.

**Team Leadership**

- Recruit, train, and supervise J&J Cafeteria staff, fostering a positive and inclusive work environment.

- Identify resource strategies as appropriate, balancing requirements of outsourced service providers and contracted employees while considering all employment legislation and J&J Credo values.

**Customer Experience**

- Implement strategies to enhance the overall dining experience for employees.

- Gather feedback from employees and adjust menus or services as needed.

- Work closely with the finance department to develop and manage budgets related to cafeteria operations.

- Responsible for oversight operating and capital related to food services.

- Identify cost-saving opportunities without compromising the quality of food and services.

- Monitor and control costs associated with the third-party food service supplier.

**Special Events and Services**

- Coordinate and execute special dining events, promotion, or themed meals.

- Develop and oversee additional services, such as catering, or meal planning for employees' events.

**Qualifications**

- Bachelor's degree in hospitality, supply chain management, culinary arts, or related field.

- Requires 8-10 Years of work experience in similar positions.

- Proven experience in high volume food service management, preferably in overseeing third-party suppliers.

- Proven experience in directly managing people.

**Required Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations**

- Bilingual: English/Spanish preferred.

- A strong understanding of food safety and sanitation practices.

- Excellent organizational, multitasking, communication, and problem-solving skills.

- Must have the ability to create context around key business drivers and strategic plans and present ideas in business-friendly and user-friendly language.

- Excellent written and oral communication skills, interpersonal skills, strong negotiating skills, and the ability to motivate individuals and teams.

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