Client Service Operations Specialist

hace 2 semanas


Nuevo Laredo, Tamaulipas, México Expeditors A tiempo completo
Position Overview

The Client Service Operations Specialist is responsible for delivering exceptional operational performance, ensuring productivity, and providing outstanding customer service while driving efficiency in alignment with our Vision and Mission Statement.

Key Responsibilities

To achieve optimal results, the following key metrics will be monitored:

  • Employee Engagement
    • Complete 52 hours of training annually (approximately 4.5 hours monthly).
    • Timely completion of all mandatory training requirements.
  • Operational Efficiency
  • Product Operational Performance Audit – Maintain high performance consistently.

General Duties

  • Promote and embody our Culture, Mission, and Goals.
  • Adhere to the 10 Critical Success Factors.
  • Foster healthy cross-functional relationships and a collaborative work environment.
  • Follow the Dress Code Policy.
  • Ensure comprehensive New Hire Operations Training for new team members.
  • Take ownership of personal development and actively pursue growth goals.

Operational Responsibilities

  • Adhere to company policies, controls, and procedures, including credit policies.
  • Utilize all operational systems and tools effectively.
  • Ensure compliance with Customer Job Aid Standard Operating Procedures.
  • Participate in meetings as required.
  • Ensure accurate and timely logging of files with appropriate codes and trace types.
  • Handle all correspondence promptly (within 1 hour) and professionally.
  • Meet Key Performance Indicator (KPI) standards as per company processes.
  • Contribute to operational effectiveness and adhere to District Excellence metrics relevant to your role.
  • Escalate issues to the appropriate Lead, Supervisor, or Manager as necessary.

Health, Safety, and Security

  • Immediately report any unsafe conditions or incidents to the Branch's Health and Safety representative.

Qualifications

To excel in this role, candidates should possess the following skills and experience:

  • 3 months to 1 year of relevant experience in data entry or training, or an equivalent combination of education and experience (preferred).
  • Strong focus on customer satisfaction.
  • Excellent interpersonal and communication skills, with the ability to engage at all levels through written and verbal communication.
  • Ability to develop and maintain professional relationships with clients, service providers, and colleagues.
  • Strong time management skills and attention to detail.
  • Capability to complete tasks within established procedures and guidelines.
  • Self-motivated and driven personality.
  • Proficient computer skills, including Microsoft Excel and Word, with the ability to learn new systems and tools.
  • Fluency in English at a minimum of 60% proficiency.
  • Team-oriented mindset.
  • Commitment to embodying our culture consistently.

Additional Information

All information will be kept confidential in accordance with EEO guidelines.



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