Customer Service Ambassador

hace 2 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

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We are the world's most personal music streaming service, with a global presence in over 180 countries.

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What You'll Do

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You will identify customer issues and collaborate with the team to find practical solutions. Your responsibilities include:

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  • Taking ownership of customer cases and ensuring end-to-end resolution.">
  • Providing exceptional service to our global customer base in multiple languages.">
  • Solving problems and handling cases from start to finish.">
  • Working collaboratively with the team and attending regular meetings.">
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Your Skills

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To succeed in this role, you will need:

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  • Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.">
  • Excellent verbal and written communication skills with colleagues and customers.">
  • Genuine care for customers' needs and a passion for helping others.">
  • Willingness to learn new ideas and strive for continuous improvement.">
  • Strong team player who understands the importance of working together for success.">
  • Impeccable written and spoken English and Portuguese proficiency.">
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Preferred Qualifications

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If you have experience in a customer support environment and knowledge of mobile and digital technology, you will be at an advantage in this role.

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Compensation

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We offer a competitive salary, estimated to be around $55,000 per year, depending on your location and experience.



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