RoverPass Customer Service Ambassador
hace 16 horas
About Us
RoverPass is a leading online booking platform for RV parks and campgrounds across the United States. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer service.
Job Summary
We are seeking a skilled Customer Service Representative to join our team. This role will provide timely and effective customer support, ensuring a high level of satisfaction with our SaaS products.
Key Responsibilities
- Manage customer accounts, addressing inquiries, resolving issues, and providing information about our platform.
- Accurately record customer interactions and ensure data integrity within our CRM system.
- Interact with customers to understand their needs and preferences, driving customer engagement and product satisfaction.
- Execute customer success initiatives to ensure users gain maximum value from our SaaS solutions.
- Adhere to and exceed service level agreements (SLAs) by promptly addressing issues and following up on open cases.
- Implement standard operating procedures (SOPs) to ensure consistency in service delivery and continuously improve customer satisfaction.
Requirements
- Proven experience in a call center or customer service role, preferably in a SaaS environment.
- Strong communication skills with excellent command of English.
- Strong organizational skills and attention to detail, with a focus on accurate data entry and record-keeping.
- Ability to work independently, manage multiple tasks simultaneously, and thrive under pressure.
- Proficiency with CRM software and other customer support tools.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
Benefits
- 100% remote work environment.
- Competitive USD salary: $50,000 per year.
- Opportunities for professional growth and career advancement.
- Generous PTO policy with 28 available days per year.
- Sick days and comprehensive maternity/paternity leave policies.
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