Manufacturing Support Specialist
hace 2 días
About Epicor Software
Epicor Software is a global technology leader dedicated to helping businesses drive growth for over 45 years. Our modern, industry-specific software simplifies and automates everyday processes, boosting efficiency and productivity.
About the Role
As a Manufacturing Support Specialist, you will professionally handle client calls, offering effective solutions and advice. You will engage with clients to perform remote testing, support, and troubleshoot technical issues, maintaining high Service Quality levels.
Responsibilities
- Handle client calls and provide effective solutions and advice.
- Engage with clients for remote testing, support, and troubleshooting.
- Maintain high Service Quality levels.
- Ensure timely resolution of issues and keep clients informed.
- Participate in relevant Epicor product training courses.
Qualifications
- Proficiency in English (written and spoken).
- Degree in Manufacturing-related fields (e.g., Industrial Engineering, Mechanical Engineering).
- Demonstrated expertise in aligning technology solutions with business needs.
- Familiarity with ERP is highly advantageous.
- Minimum of three years of related experience (preferred but not essential).
- Valued: Customer service experience.
Additional Skills
- Manufacturing/Technical Skills.
- Exposure to a production environment with understanding of manufacturing concepts, terminology, processes, and procedures.
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) is preferred.
- Excellent verbal communication skills.
- Service-oriented mindset with the ability to prioritize tasks in a stressful environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently with minimal supervision.
- Will to learn and explore new technologies.
Why Epicor
In this role, you will develop agile skills that can be applied to various areas of the business. Your existing skills will continue to grow, giving you the opportunity to develop professionally and advance your career in any direction you choose.
Benefits
- Free beverages.
- Company parking.
- Free parking.
- Medical expenses insurance.
- Major medical expenses insurance.
- Life insurance.
- Meal vouchers.
Education
Bachelor's degree (desired).
Experience
- Manufacturing process: 1 year (mandatory).
- Distribution process: 1 year (mandatory).
- Customer Support: 1 year (mandatory).
Language
Advanced English (mandatory).
Relocation
Relocate to 64650, Monterrey, N. L. before starting work (mandatory).
Workplace
On-site employment.
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