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Technical Account Manager
hace 2 meses
Rappi is a leading technology company in Latin America, revolutionizing the way people live and work. We're a team of innovators, entrepreneurs, and problem-solvers who are passionate about making a difference.
Job DescriptionWe're seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our retail partners, ensuring seamless integration of our services and driving business growth.
Key Responsibilities- Work closely with business, commercial, and operations teams to improve ally integrations.
- Be the primary point of contact for stakeholders regarding technical stability and integration issues.
- Lead the technical relationship with retailers, driving development and growth.
- Analyze data to identify opportunities for sustainable growth and improvement.
- Apply critical thinking to communicate issues with retailers and inform them about catalog and operations decisions.
- Create and execute a roadmap for improving ally integrations.
- Conduct proactive checks to ensure integration stability.
- Identify and resolve integration issues.
- Proven track record of managing multiple projects simultaneously.
- Leadership experience in projects and process improvement with limited resources.
- Excellent English and Spanish communication skills.
- Ability to analyze and manipulate large datasets.
- Prioritization, urgency sense, and dependency management.
- Attention to detail and analytical thinking.
- Teamwork, proactivity, and effective communication.
- Hands-on experience with contemporary programming languages, such as JavaScript or Python.
- Ability to create scripts for data manipulation using Python and SQL.
- Internet technologies, HTTP, JavaScript, REST, API, JSON, OAuth, Postman, Swagger, Snowflake.
- Ofimatic (Excel and Google Sheets desired), SQL, database analysis.
- DevOps skills.
- Experience with systems integration.
- Experience with Cloud Services.
- Knowledge in Power BI or other analytics tools.
- 3-5 years of professional experience in similar roles.
- Engineers, business administrators, and related bachelor's or equivalent experience.
- Good English communication skills.
- Portuguese is a plus.
We're a dynamic and growing company that offers a challenging and rewarding work environment. If you're passionate about technology and innovation, and you're looking for a new challenge, we'd love to hear from you.
