IT Technical Account Manager
hace 1 mes
Unlock Customer Success with Trust People
Award-winning cloud-based customer service software trusted by +200k companies is seeking a skilled Technical Account Manager to drive customer adoption and growth.
Key Responsibilities:
- Deliver consultations, demonstrations, and process improvements to maximize product capabilities and achieve rapid results.
- Lead the adoption and expansion of the Premier Enterprise offering, collaborating with Premier Enterprise and account teams to develop and execute customer technical roadmaps.
- Conduct weekly client meetings, monthly value playback sessions, and issue-specific meetings to ensure customer success.
Requirements:
- Bachelor's degree (BA/BS) or equivalent experience.
- 5 years of experience in a similar position, with expertise in SaaS implementation, API development, and workflows.
What We Offer:
- Competitive base salary ($90,000 - $133,000 based on experience).
- Hybrid work arrangement.
- Comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and a profit-sharing program.
- Additional perks, such as Gympass, food vouchers, and a mobile phone and internet allowance.
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