Luxury Spa Concierge
hace 1 día
**Job Overview**
We are seeking a highly skilled and detail-oriented Luxury Spa Concierge to join our team at the JW Marriott Cancun Resort & Spa. As a key member of our spa team, you will be responsible for providing exceptional service to our guests and ensuring their experience is nothing short of luxurious.
**Estimated Salary:** $60,000 - $80,000 per year (dependent on experience)
**Responsibilities:**
- Schedule services for individuals and large groups using our spa/salon reservations software system.
- Call guests to confirm scheduled services and answer questions about available services.
- Update the reservations/cancellations list throughout the day and inform providers of last-minute changes as needed.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services to increase revenue and enhance the guest experience.
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees.
**Requirements:**
- A minimum of 1 year of experience in a similar role or industry.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of spa/salon operations and software systems preferred.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
**Why Join Our Team?**
At Marriott International, we believe that our associates are the heart of our company. We offer a range of benefits and perks to support your career and personal goals, including opportunities for training, development, and recognition. If you are passionate about delivering exceptional guest experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
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