Spa Service Coordinator

hace 2 meses

Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a skilled Spa Desk Agent to join our team at Zadun a Ritz-Carlton Reserve. As a Spa Desk Agent, you will be responsible for scheduling services for individuals and large groups using our spa/salon reservations software system. You will also be responsible for confirming scheduled services, answering questions about available services, and updating the reservations/cancellations list throughout the day.

Key Responsibilities

  1. Schedule services for individuals and large groups using spa/salon reservations software system.
  2. Call guests to confirm scheduled services.
  3. Answer questions about available services.
  4. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
  5. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  6. Promote and sell spa/salon services.
  7. Process guest payments for spa/salon services and obtain payment authorization as needed.
  8. Accept and log cash tips for employees.
  9. Balance, scan, and drop receipts with Accounting.
  10. Notify Engineering of maintenance and repair needs.

Requirements

  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About Marriott International

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a company, we strive to create experiences so exceptional that long after a guest stays with us, the experience stays with them. We believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Our goal is to deliver excellence in the care and comfort of our guests.

At Marriott International, we pride ourselves on delivering the highest standards of luxury service. We offer the chance to be proud of the work you do and who you work with. We are a portfolio of brands with Marriott International, and we are committed to providing a positive and inclusive work environment for all our team members.

About The Ritz-Carlton

The Ritz-Carlton is a global brand leader in luxury hospitality. We are committed to delivering rare and special luxury service to our guests. We have a reputation for excellence, and we are dedicated to maintaining the highest standards of quality and service. Our culture drives success, and we believe that our values and standards are the foundation of our success.

We offer a unique opportunity to join a dynamic and inclusive team that values creativity, thoughtfulness, and compassion. If you are looking for a challenging and rewarding role in a luxury hospitality environment, we encourage you to apply for this position.

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