Customer Service Representative for Manufacturing Industry

hace 4 semanas


San Pedro Mártir, México North American Production Sharing, Inc. A tiempo completo

Customer Service Representative Role

About the Job:

We are seeking a skilled Customer Service Representative to join our team at North American Production Sharing, Inc. in the Manufacturing Industry. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Meet with new accounts to establish ongoing working relationships
  • Provide high-quality service to assigned clients, maintaining a proactive approach to address concerns or issues
  • Handle incoming client support requests via phone, email, and online portal, documenting cases in the ticketing system
  • Assist with importation documents and collaborate with the import/export team for incoming and outgoing shipments
  • Determine the most effective ways to answer client questions and direct unresolved issues to relevant departments
  • Monitor account activity, including orders, inventory, shipping, and more
  • Order processing and management

Requirements:

  • Experience in the customer service field
  • Ability to learn software systems
  • Strong empathy for clients and a passion for revenue and growth
  • Strong attention to detail and high-level organizational skills
  • Excellent verbal and written communication skills
  • Ability to take initiative and use critical thinking to solve problems
  • Experience working with warehouses, e-commerce, or logistics is a plus
  • Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics

Work Schedule:

Monday - Friday, 7am - 5pm



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