Customer Service Representative for Manufacturing Industry
hace 4 semanas
Customer Service Representative Role
About the Job:
We are seeking a skilled Customer Service Representative to join our team at North American Production Sharing, Inc. in the Manufacturing Industry. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Meet with new accounts to establish ongoing working relationships
- Provide high-quality service to assigned clients, maintaining a proactive approach to address concerns or issues
- Handle incoming client support requests via phone, email, and online portal, documenting cases in the ticketing system
- Assist with importation documents and collaborate with the import/export team for incoming and outgoing shipments
- Determine the most effective ways to answer client questions and direct unresolved issues to relevant departments
- Monitor account activity, including orders, inventory, shipping, and more
- Order processing and management
Requirements:
- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for clients and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills
- Excellent verbal and written communication skills
- Ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus
- Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics
Work Schedule:
Monday - Friday, 7am - 5pm
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San Pedro Mártir, México North American Production Sharing, Inc. A tiempo completoCustomer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at North American Production Sharing, Inc. in the Manufacturing Industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer...
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