Customer Service Specialist for Manufacturing Sector
hace 2 semanas
Customer Service Expertise for Manufacturing Industry
About the Role:
-Develop a strong working relationship with new and existing clients through regular meetings and proactive issue resolution
-Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner
-Collaborate with internal teams to resolve complex issues and ensure seamless client experience
-Manage client accounts, including order processing, inventory management, and shipping coordination
-Utilize critical thinking to resolve client issues and improve overall customer satisfaction
-Assist with import/export operations and work closely with brokers and logistics teams
-Maintain accurate records and documentation of client interactions and issues
-Stay up-to-date with industry trends and best practices to continuously improve customer service skills
Requirements:
-Proven customer service experience in a manufacturing or industrial setting
-Ability to learn and adapt to new software systems and processes
-Strong communication and interpersonal skills, with a focus on empathy and problem-solving
-High level of organizational skills and attention to detail
-Ability to work in a fast-paced environment and prioritize multiple tasks
-Experience working with warehouses, e-commerce, or logistics is a plus
-Knowledge of CRM systems and software a plus
Work Environment:
Monday to Friday, 7am to 5pm
Located in the North American Production Sharing, Inc. facility
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