Technical Support Specialist
hace 2 semanas
We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Jalisco.
Ntt Data, Inc. is currently looking for a part-time Technical Support Specialist to work 22.5 hours per week (Monday to Friday 7 to 11:30 am) at our location in Guadalajara.
**Requirements:**
Availability to work variable morning shifts.
- Strong English language skills
- Interest in working in the IT sector
- At least 6 months of experience in customer service roles
We Offer:
A competitive salary range of $250-$350 USD per hour, depending on experience, with an estimated annual salary of around $60,000-$78,000 USD, plus additional benefits.
Our comprehensive benefits package includes:
- Grocery tickets worth 12% of the base salary
- A 30-day Christmas bonus
- 10 days of paid vacation
- 50% bonus on vacation pay
- Savings funds
- 5 personal days off per year
- Medical insurance
- Life insurance
- Dental insurance
- Discounts with selected optical stores
Responsibilities include:
- Providing general level one support for hardware and MS Office software
- Answering technical support calls and escalating issues to other teams as needed
- Documenting troubleshooting steps and detailed descriptions of customer incidents and requests
- Applying diagnostic techniques to identify problems, investigate causes, and recommend solutions
Ntt Data Services is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, gender, disability, age, veteran status, sexual orientation, or any other protected class.
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