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The Assistant Front Desk Manager is the epitome of exceptional service, ensuring every guest interaction is seamless and memorable. As a key member of the Guest Relations Team, they bridge the gap between departments to anticipate and exceed guest expectations.
Key Responsibilities:- Lead by example, providing outstanding hospitality and communication skills to foster a quality guest experience.
- Collaborate with Hotel and Marine Departments to ensure proactive anticipation of guest needs and expectations.
- Develop and maintain effective relationships with guests, resolving conflicts and ensuring a positive experience.
- Supervise teams of 10 or more, promoting a culture of excellence and accountability.
- Stay attuned to detail, ensuring seamless execution of premium service.
- Minimum of two years guest-facing service experience in a luxury environment, with a proven track record of supervising teams.
- Combination of education equivalent to a high school diploma or relevant training/experience.
- Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence, with resourceful thinking and conflict resolution skills.
- Ability to fulfill key responsibilities and company requests.
