Business Analyst for Client Success and Service Delivery

hace 1 mes


Ciudad de México, Ciudad de México Nasdaq A tiempo completo
Job Description

We are seeking a Business Analyst to join our team in Vilnius, Lithuania. As a key member of our Marketplace Technology area, you will be responsible for managing the delivery of contracted services to clients and ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.

About the Role

In this role, you will work closely with operational teams and subcontractors to maintain tight control over project delivery, risks, scope of work, and budget. You will also build and maintain strong client relationships, provide day-to-day client advice and support, and promote our organization's capabilities to clients.

Main Responsibilities
  • Support clients day-to-day in Software as a Service (SaaS) product
  • Help clients with reported issues and requests, handle incident management, and build new version release schedules
  • Assist with coordinating client needs and crafting solutions for clients in collaboration with internal/external teams and vendors
  • Represent client needs in prioritization of business and system requirements
About You

We are looking for individuals with a passion for customer success and the spirit to succeed in a highly dynamic and global environment. Ideal candidates will have a Bachelor's Degree in Business/Finance or a related field, good understanding of financial markets and trading concepts, and a few years of experience in a similar product or service support role. Technical skills such as JIRA, Confluence, MS Office, and analytical skills are also essential.

What We Offer

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus annual monetary bonuses, vesting Nasdaq Restricted Stock Units (RSU), employee stock purchase program, flexible health insurance, additional paid leave days, flex day program, internal mentorship program, opportunities to grow horizontally or vertically in the organization, and a wide selection of online learning resources.



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